Complaint Review: FX Supplements

On Oct. 6, 2008, I ordered a free sample of Acai for $5.95. I waited for about 2 weeks and when I heard nothing, I began to call their numbers which were never available. I wrote them E-mails which were never answered.

I then called my Credit Card company because the $5.95 was charged almost immediately. I told them what had happened and put the amount into dispute.
The amount seemed unimportant and I just thought I had been ripped off.

About three weeks went by and I received a bottle of capsules, supposedly a month's supply. In checking out my Credit Card statement, I found a charge of $79.95 from this company and was dumbfounded. I called the credit card company again, and upon investigating the matter, the representatitive told me that on the order for the free supply, there was a thing called Terms and Conditions in very fine print at the bottom of the page, where if I did not return the capsules within 10 days, I would be billed $79.95.

Obviously, I had never read this fine print. At any rate, any attempt on my part to call or write E-mails met with silence. The credit card company told me that I would have to pay the $79.95. Now my brother called me this morning to tell me that he had read on the internet that they would be billing me monthly for this product.

I am outraged and will thank you for anything you can do to help me with this matter. I am going to try to reach them again but it is now the weekend and so they are "closed". Even when I have tried to reach them during their office hours, the numbers do not work.

Richard
Franklin, Pennsylvania
U.S.A.