Complaint Review: G and R Plumbing

BE VERY WARY OF PRICE GOUGING AND HIGHLY QUESTIONABLE G & R PRACTICES!  After requesting replacement of leaky garbage disposal they installed 13 yrs ago, Adam and Randy arrived & presented a $1132 invoice for a routine 20 minute job.     Even a 20+ year Certified Clermont County plumber said an $1132 disposal “better clean my toilet, wash and dry my clothes and mow my yard”.  A summary of the unsavory practices disregarding reasonable behavior follows:

. Ignored Ohio Consumer Protection Laws requiring notification of right to written estimate in advance.

. Provided no product options with varied pricing in advance. Reputable companies typically offer at least 3 options from a lower to higher price.  Another certified Clermont plumber called not doing so “messed up”. 

. Provided no services rendered or product description, even when requested in writing afterwards! Upon checking on my own, the unit provided is a standard non premium model.

. Cynically called $1000 the Standard Price and $900 ($899) the “Value Price” offered on the invoice.  Their pricing does nor comport with industry norms on google.  In addition, they refused to answer my question regarding what they feel is the average price for a normal certified disposal replacement in Cincinnati.

. They also charged $159.50 for a “service call” when no analysis or diagnosis required, rendering the at least double ordinary total price of $1132 for equivalent product and service..

. Typically, reputable companies notify a service call charge prior to coming.  No such pronouncement was ever made!

. There are numerous internet review references to gouged pricing, often to seniors.  I happen to be 65+.   They crafty and manipulative.  Won't gouge eveyone which leads to some positive reviews.   

Attempts to settle have been largely ignored.  Minimal responses have not addressed these specific practices.   Only evasive generalities about years in business, having other happy customers, providing a fair price (at least double the going rate) for work done, review your invoice (no detail of work provided or product), they can’t please everyone, etc.  And of course, they’re hiding behind their attorney now.

IN SHORT, FIND ANOTHER PLUMBER!