Complaint Review: Gaia Online Gaia Interactive Inc.

My username Starlit Moonlite was banned on Gaia Online for canceling trades from users who hadn't contacted me to do art when they said they would or a scammer who wasn't doing any art. I admit I didn't know that you could be banned from the site if you cancel a trade and misread the policy when I first joined. I took into account that I had to prevent myself from scams online and because the site is pretty scam heavy.  I am angry because I spent over 500 dollars on this site and made up for 3 accounts that had been hacked in the past from users on the site. They prevent users from having any control over their account and have unrealistic reasons to ban users. I think it is wrong of them to not allow trade canceling in some circumstances where people are ignoring you for months and are obviously not going to contact you and when it is an obvious scam on the site.  It is wrong and unrealistic because in the real world you can cancel orders  and cancel at any point in an order and even return to stores. I hate it because shop owners do not always comply with the user and  some expect you to pay money and never give you art back for what you pay. I think it is wrong they accused me of hacking and scamming a user when I didn't do such a thing. I believe the company lacks a good customer service and doesn't really care to help users properly. They have illogical reasons to ban people and Gaia's policy claims that they can and will ban people for any reason they wish. I am tired of being ripped off on the site and wish to god they would just give back my account. I am tired of dealing with the s****.>