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I have invested in Galaxy Mall's merchant program and the warranty promised by the salesman was that I would recover my initial investment in full with in six months of being in this program. It has been over one year, and I have done everything my coach told me to do to no avail. I have only received one order from my web site and have spent thousands of dollars.
I was told they wanted success stories and promised they would help me develop my home based businessthat I could spend 8-12 hours/week and get a make good money. Initially, the weekly coaching I got was great. But once the coaching sessions were over, I felt left in the cold! I had several problems with delays in getting my merchant account, getting the site on-line, problems with the credit card processor and accessing my account. Whenever I called or e-mailed the Internet Hotline, they would tell me to contact Galaxy Mall. Whenever I contacted Galaxy Mall, they would tell me I had to contact my coach at the Internet Hotline. It would take 3-5 calls/e-mails to get anyone to resolve my problems!!!
I sent in my banners and Banner Certificates and was promised by a person named Ryan of Galaxy Mall in March 01 that he would publish them and also register my site to search engines once per quarter. I have never heard a word since and the traffic on my site never increased. I have never even seen my banners and have no proof that they were even done and published. I have created gate pages, and registered my site to several search engines and submitted classified ads.
Besides the initial charges of $4,199.00 (which were billed to my credit cards and I have been paying interest on them), I have spent over $100./month in merchant account fees and equipment leasing fees for the credit card machines that I didn't even need in the first place, fees for domain names, business name, etc. So far these fees have amounted to over $1,000.00!!! I have made one sale of $15.00.
This has all been a big scam and I requested a full refund as promised initially, but never even got an answer to my letter. I also got stuck with a 48 month lease for the credit card machine that I never even needed in the first place, but didn't know any better when Galaxy Mall "arranged" the lease for me.
Debbie
Union, OR
3 Updates & Rebuttals
Ann
Houston,Texas,
U.S.A.
Galaxy Mall sends me e-mails all the time
#4Consumer Comment
Wed, June 18, 2003
Thank you for this message, as Galaxy Mall sends me e-mails all the time. But I completely read the information and could absolutely see right thru the scam, they said on their website that I would need a credit card machine, but I thought why would any one need a credit card machine if you are doing business over the web and will not have the customer's credit card "in hand, what is it to swipe". That is just common scene. But I have a question for you, if Galaxy Mall canceled the contract don't they owe a credit to the credit card for the finance company? The reason the finance company is coming after you is because the finance company has paid Galaxy Mall for the services, then since the contract is canceled - ergo Galaxy Mall should have refunded all the money they recieved from the finance company back to the finance company on your behalf - ergo then you would not owe any money to the finance company. By law they must leave you alone then. But before doing business with any company have them check out by the Better Business Bureau first.
Robin
Brentwood,California,
U.S.A.
Thank You for this great information
#4Consumer Comment
Fri, May 30, 2003
This Galaxy Mall/ SOL has hurt my family too, as well as my credit.
I just wanted to say thanks for all the info.
I refuse to sit back and do nothing.
We never made a payment, we were told we could cancel, and tried to do so the very next day.
Since my husband financed it, the finance co,came after us and reported us to all the credit agency's, so we have that on our report for 7 years.
I refuse to pay them.
I am going to take your advice and start writing to these other agancy's.
My only comment is about Tammy at SOL, she really can't do anything to help you.
Basically they told us they would cancel our contract, but the finance company is the one "after" us.
This has been a real nightmare for our family.
Cinda
Butte,Montana,
U.S.A.
Debbie--Here's some info to help you TAKE ACTION!
#4REBUTTAL Individual responds
Wed, March 05, 2003
If youd like interesting reading material, go to www.pinksheets.com. This site lists information on US Securities and Exchanges of companies. On 2/18/03, Peter Fredericks, Director of Imergent, Inc., sold 2,000 shares for only $1.85. This stock only has to drop under $1.50 for 3 weeks before it becomes penny stock. So Sad, SOL! I strongly believe in Karma, what SOL has done financially to destroy the freedom of citizens in this country, including Canada and New Zealand, may just be the very thing that does them in! They have neither pride nor boundaries when screwing people for their employee-owned greed.
Also, for your information, Imergent, Inc. was listed as part of the other long lists of dba names with the Better Business Bureau of Utah less than a few months ago. If you go to the BBB of Utah today to read the reports on SOL, www.saltlakecity.bbb.org , Imergent is no longer listed as doing business there. However, if you go to www.imergentinc.com, you will find Imergent doing business with Hoover Online. Navigate to the Contact Us and you find that they still list their corporate office in Orem, UT. On this site, Imergent is selling Stores Online services!
What SOL has done to me is no less than what theyve done to you. However, I REFUSE to be an SOL VICTIM! I urge each and every one of you to refuse to be disheartened by this heartless company that rapes free citizens of hopes, dreams, and financial freedom. Do one of the following or all of them, let your voice be heard and stand up for your freedom and rights!
1. Write your complaint to the Better Business Bureau of UT. Dont just complain, EXPLAINprovide factual information and documentation. State exactly what you want! If you feel SOL owes you money for unhonored contractual obligations, then say itI want a refund of $.... due to SOLs refusal to uphold their contractual agreement. If several months go by, send them a followup status report. Send to: Better Business Bureau of UT, 5673 South Redwood Road, #22, Salt Lake City, UT 84123-5322. Phone: (801) 892-6009.
2. Did you purchase your business package before you became a business? In other words, were you purchasing as a consumer or business-to-business? If you were a consumer purchasing this business before you became a legal business entity, then you have rights under the Consumer Protection Agency. Tell them you were a consumer at the time. Request a legal mediation or arbitration! Send your complaint and factual documentation to: Division of Consumer Protection, Heber M. Wells Building, Second Floor, 160 East 300 South, SM 146704, Salt Lake City, UT 84114; (801) 350-6601.
3. Are you ready to start a class action lawsuit? Go to World Justice at www.worldjustice.com. Theyre a legal resource center that provides free services and a forum to submit your complaint. Send your complaint and EXPLAINprovide factual information. A lawyer will review the complaints. If we can get several hundred to several thousands of people to submit a complaint, we have a good chance at a class action lawsuit!
4. Send a copy of your complaint and all attachments to your State agencies. They need to know whats going on in your community! Send info to: County Attorney, State Attorney General, Consumer Protection, State Senator and Congressman.
5. Send a copy of your complaint to the FBIs Cybercrime Unit. Once again, EXPLAIN and send factual information (i.e., if the disc SOL gave you in the tool builder kit is worthless, send it as evidence). Back up your complaint with info on these forums, the BBB of UTs bad business report, documentation of SOL refusing to honor their contractual agreements with you. Send what you can to: Cybercrime Task Force (FBI), 5272 South College Drive, 2nd Floor, Murray, UT 84123.
6. Need to contact Stores Onlines Customer Services that handles complaints? Talk to Tammy Chandler, Customer Services, at (801) 227-0004. SOL is required to have a department to handle the large volume of complaints that have been submitted to the BBB of UT.
7. Protect yourself while protecting others! SOL has a listing of cities and states they are hosting these scam conferences. Go to: www.iregnow.com. There you will find if SOL is hosting a conference in your city. Remember, you have a right to assemble (as long as its peaceful and within the confines of the law!). Picket, pass out info from these forums to these unsuspecting guests, hand out BBB of UT company reports, etc. Contact the media in your area and inform them of whats going on a week or two in advancethe newspaper, commentaries, TV news stations, etc. You can even take it a step further and contact NBC Dateline and offer them an exclusive followup on their previous show (a chance to be a hero vs. a victim?) Someone out there may have contacts to 60 minutes, Barbara Walters. Make the public aware of whats going on!
I only started looking into this a few months ago and at first felt shocked, overwhelmed, disheartened. Now, Im determined to stand up as a free citizen and protect my rights that so many have died trying to defend. Ive sincerely tried working with SOL, and they just simply dont want to cooperate or uphold their contractual duties. I decided this past week that I am not willing to be another one of their victims in a long-standing list that has been accumulating over the past several years. I dont know if Ill get the refund Im requesting, but I do know thisI have a new goal with my partnership with SOL. I REFUSE TO BE A VICTIM. Im taking action, how about you?!
Let's all do our part and help each by spreading the word. After all, what's the best marketing technique? Word of mouth! United we stand...
Here's some financial reading material for anyone who's interested: http://biz.yahoo.com/p/i/imgg.ob.html