Gamefly Changed my address, unuathorized magazine subscription, false reporting of receiving Inglewood California
I signed up for Gamefly with the half-off rate for 2 games out for the first month. The first 2 weeks were fine. Somewhere around the 3rd or 4th week my address was changed to an address that does not exist. I signed up with a credit card and the address on file with my credit card. Games were coming to my home at the correct address. It was later changed and upon questioning, was told that they got it from the USPS. Checking with the USPS, my valid address comes up, the address that they switched mine to does not. It was not a normal US address, it did not begin with numbers.
Games that took 2-3 day for them to receive started to take 5-7 days. I live in the next state from the shippping center. Recently I had to report a game lost in the mail after they did not acknowledge receipt of the game. When I sent the game back, I got an email asking when I received it. They know I received it and sent it back because it was scanned by the USPS.
I believe this game was not lost, just withheld by Gamefly until they determine
it's time for you to receive another mailing. I'm not finishing games in 1 days, I usually have the games for 5-14 days. They claim the games are in High demand so they can't ship them, yet when I add them they are in low demand, and upon sending the game back, all my games become high demand. I have read this has happen to quite a few people.
I wrote the BBB and complained. I got a credit for 14 days off the next month, which means in order to benefit, I had to stay a member. It would have been better to refund that amount as the service I received does not make up for the credit. Now it seems that complaining to the BBB has made me the victim of reprisal. I now have an unathorized charge for a magazine subscription to a bike magazine. I wonder where it came from as gamefly was the only company on my credit card number. I don't even own a bike. But those tactics by Gamfly are now finished as the card has been cancelled.
What a fraud Gamefly is, and it is sad that the only way people find this out is after being taken advantage of by Gamefly.
I have kept most emails from Gamefly, as well as some mailers they sent, including the address change they did on me, in hopes that one day someone takes them on, and I can be of some help in their case against Gamefly.
John
Yukon, Oklahoma
U.S.A.
4 Updates & Rebuttals
Gail
San Francisco,California,
U.S.A.
Gamefly is legit
#5Consumer Comment
Fri, May 15, 2009
As a user of the gamefly since it's inception I can personally attest to their credibility. What you've described here in your grievance sounds like some kind of database issue that could have easily been resolved with a little proactivity. Gamefly isn't going to just change your address out of the blue nor is the USPS. How would that benefit anyone? Them or you? I don't know the circumstances around your signing up for your free trial however, it's highly likely that when you did so there was a magazine subscription offer that you perhaps overlooked and inadvertently signed up for. I've done it myself in similar situations. But to suggest you are somehow a victim of fraud for such a thing is irresponsible. A simple phone call could have no doubt resolved this issue.
I've used gamefly since they first started out and understand their shipping and queue system pretty well. In a nutshell, games ship based on their availability so, if you have a high demand games in your queue they can occasionally take a couple extra days to ship to you. Shipping times and speeds vary based on the content of your queue. That said, it's never more than a few days. I'm not sure how or why it would benefit gamefly to withhold a game from you and to suggest such things without actually investigating how the service works seems like a bit of a "knee jerk" response.
From the sound of your complaint, it would appear you barely had the service a month and failed to adequately investigate the situation. Over the years I've had my subscription my dealings with customer service (relatively few) have been exemplary and the only charges incurred on my credit card have been the accurate monthly subscription fees.
Gail
San Francisco,California,
U.S.A.
Gamefly is legit
#5Consumer Comment
Fri, May 15, 2009
As a user of the gamefly since it's inception I can personally attest to their credibility. What you've described here in your grievance sounds like some kind of database issue that could have easily been resolved with a little proactivity. Gamefly isn't going to just change your address out of the blue nor is the USPS. How would that benefit anyone? Them or you? I don't know the circumstances around your signing up for your free trial however, it's highly likely that when you did so there was a magazine subscription offer that you perhaps overlooked and inadvertently signed up for. I've done it myself in similar situations. But to suggest you are somehow a victim of fraud for such a thing is irresponsible. A simple phone call could have no doubt resolved this issue.
I've used gamefly since they first started out and understand their shipping and queue system pretty well. In a nutshell, games ship based on their availability so, if you have a high demand games in your queue they can occasionally take a couple extra days to ship to you. Shipping times and speeds vary based on the content of your queue. That said, it's never more than a few days. I'm not sure how or why it would benefit gamefly to withhold a game from you and to suggest such things without actually investigating how the service works seems like a bit of a "knee jerk" response.
From the sound of your complaint, it would appear you barely had the service a month and failed to adequately investigate the situation. Over the years I've had my subscription my dealings with customer service (relatively few) have been exemplary and the only charges incurred on my credit card have been the accurate monthly subscription fees.
Gail
San Francisco,California,
U.S.A.
Gamefly is legit
#5Consumer Comment
Fri, May 15, 2009
As a user of the gamefly since it's inception I can personally attest to their credibility. What you've described here in your grievance sounds like some kind of database issue that could have easily been resolved with a little proactivity. Gamefly isn't going to just change your address out of the blue nor is the USPS. How would that benefit anyone? Them or you? I don't know the circumstances around your signing up for your free trial however, it's highly likely that when you did so there was a magazine subscription offer that you perhaps overlooked and inadvertently signed up for. I've done it myself in similar situations. But to suggest you are somehow a victim of fraud for such a thing is irresponsible. A simple phone call could have no doubt resolved this issue.
I've used gamefly since they first started out and understand their shipping and queue system pretty well. In a nutshell, games ship based on their availability so, if you have a high demand games in your queue they can occasionally take a couple extra days to ship to you. Shipping times and speeds vary based on the content of your queue. That said, it's never more than a few days. I'm not sure how or why it would benefit gamefly to withhold a game from you and to suggest such things without actually investigating how the service works seems like a bit of a "knee jerk" response.
From the sound of your complaint, it would appear you barely had the service a month and failed to adequately investigate the situation. Over the years I've had my subscription my dealings with customer service (relatively few) have been exemplary and the only charges incurred on my credit card have been the accurate monthly subscription fees.
Gail
San Francisco,California,
U.S.A.
Gamefly is legit
#5Consumer Comment
Fri, May 15, 2009
As a user of the gamefly since it's inception I can personally attest to their credibility. What you've described here in your grievance sounds like some kind of database issue that could have easily been resolved with a little proactivity. Gamefly isn't going to just change your address out of the blue nor is the USPS. How would that benefit anyone? Them or you? I don't know the circumstances around your signing up for your free trial however, it's highly likely that when you did so there was a magazine subscription offer that you perhaps overlooked and inadvertently signed up for. I've done it myself in similar situations. But to suggest you are somehow a victim of fraud for such a thing is irresponsible. A simple phone call could have no doubt resolved this issue.
I've used gamefly since they first started out and understand their shipping and queue system pretty well. In a nutshell, games ship based on their availability so, if you have a high demand games in your queue they can occasionally take a couple extra days to ship to you. Shipping times and speeds vary based on the content of your queue. That said, it's never more than a few days. I'm not sure how or why it would benefit gamefly to withhold a game from you and to suggest such things without actually investigating how the service works seems like a bit of a "knee jerk" response.
From the sound of your complaint, it would appear you barely had the service a month and failed to adequately investigate the situation. Over the years I've had my subscription my dealings with customer service (relatively few) have been exemplary and the only charges incurred on my credit card have been the accurate monthly subscription fees.