Gamepal No Service and Rip off Internet
I ordered a powerleveling service for my World of Warcraft character. After four days of not hearing anything being done with my account I logged on to it. Not only did I not get the service I contracted for, all my goods and virtual currency gone. They just stole from me.
I tried using their live support system but that was no help since I could never get an operator. I have emailed the company with no response yet and have contacted paypal to resolve the payment issue.
I did use their service once before and was satisfied with the results. After this incident, I would never use their company even if they resolve this with me and I would encourge anyone not to use this company ever.
Stephen
Kingman, Arizona
U.S.A.
9 Updates & Rebuttals
Manager Response
NA,North Carolina,
U.S.A.
Manager Response Back
#10UPDATE Employee
Sun, December 02, 2007
Hello,
I am one of the operations manager in the USA department customer service team. Sorry it took so long to get back with you as we do not actively view these reports.
Thank you for your reply though, and hopefully we can resolve this issue as we do apologize it took so long to get back with you. Our duty as a USA company is to offer the best satisfaction in the MMORPG industry, and we make sure all our customers are dealt with properly. We are the only MMORPG company in the world that offers a solid 100% guarantee, and we will make sure we do everything possible to hold that guarantee.
Can you please supply us with the order number, as it seems we may have been looking at a different order.
We deeply apologize if we caused any frustration with your order as we try our best to help every customer. Mistakes can happen, and especially in this industry things can go wrong, but we will do everything in our power to make sure you get what you ordered.
Please contact our email support if you have any additional questions, thank you
- Support Team
Stephen
Kingman,Arizona,
U.S.A.
Update Gamepal
#10Author of original report
Sat, November 17, 2007
I will say they did refund my money from paypal. The damage was done by the time that they investagated my compliant I had picked up some crappy weapon and armor so I could at least play. So thus they contend my character was not stripped. If they did their job I would have never needed a refund.
Stephen
Kingman,Arizona,
U.S.A.
Update Gamepal
#10Author of original report
Sat, November 17, 2007
I will say they did refund my money from paypal. The damage was done by the time that they investagated my compliant I had picked up some crappy weapon and armor so I could at least play. So thus they contend my character was not stripped. If they did their job I would have never needed a refund.
Stephen
Kingman,Arizona,
U.S.A.
Update Gamepal
#10Author of original report
Sat, November 17, 2007
I will say they did refund my money from paypal. The damage was done by the time that they investagated my compliant I had picked up some crappy weapon and armor so I could at least play. So thus they contend my character was not stripped. If they did their job I would have never needed a refund.
Stephen
Kingman,Arizona,
U.S.A.
Update Gamepal
#10Author of original report
Sat, November 17, 2007
I will say they did refund my money from paypal. The damage was done by the time that they investagated my compliant I had picked up some crappy weapon and armor so I could at least play. So thus they contend my character was not stripped. If they did their job I would have never needed a refund.
Manager Response
NA,North Carolina,
U.S.A.
Manager Response Back
#10UPDATE Employee
Fri, November 16, 2007
Hello,
I am one of the operations manager in the USA department customer service team. Sorry it took so long to get back with you as we do not actively view these reports.
Thank you for your reply though, and hopefully we can resolve this issue as we do apologize it took so long to get back with you. Our duty as a USA company is to offer the best satisfaction in the MMORPG industry, and we make sure all our customers are dealt with properly. We are the only MMORPG company in the world that offers a solid 100% guarantee, and we will make sure we do everything possible to hold that guarantee.
We just noticed your post recently, so we went back to our logs to see if the issue was resolved. Based on the information in our tracking system, your items were either moved to another character, sold for gold to buy new items for your character, or moved to another account. At no point did we take your items.
We deeply apologize if we caused any frustration with your order as we try our best to help every customer. Mistakes can happen, and especially in this industry things can go wrong, but we will do everything in our power to make sure you get what you ordered.
Please contact our email support if you have any additional questions, thank you
- Support Team
Manager Response
NA,North Carolina,
U.S.A.
Manager Response Back
#10UPDATE Employee
Fri, November 16, 2007
Hello,
I am one of the operations manager in the USA department customer service team. Sorry it took so long to get back with you as we do not actively view these reports.
Thank you for your reply though, and hopefully we can resolve this issue as we do apologize it took so long to get back with you. Our duty as a USA company is to offer the best satisfaction in the MMORPG industry, and we make sure all our customers are dealt with properly. We are the only MMORPG company in the world that offers a solid 100% guarantee, and we will make sure we do everything possible to hold that guarantee.
We just noticed your post recently, so we went back to our logs to see if the issue was resolved. Based on the information in our tracking system, your items were either moved to another character, sold for gold to buy new items for your character, or moved to another account. At no point did we take your items.
We deeply apologize if we caused any frustration with your order as we try our best to help every customer. Mistakes can happen, and especially in this industry things can go wrong, but we will do everything in our power to make sure you get what you ordered.
Please contact our email support if you have any additional questions, thank you
- Support Team
Manager Response
NA,North Carolina,
U.S.A.
Manager Response Back
#10UPDATE Employee
Fri, November 16, 2007
Hello,
I am one of the operations manager in the USA department customer service team. Sorry it took so long to get back with you as we do not actively view these reports.
Thank you for your reply though, and hopefully we can resolve this issue as we do apologize it took so long to get back with you. Our duty as a USA company is to offer the best satisfaction in the MMORPG industry, and we make sure all our customers are dealt with properly. We are the only MMORPG company in the world that offers a solid 100% guarantee, and we will make sure we do everything possible to hold that guarantee.
We just noticed your post recently, so we went back to our logs to see if the issue was resolved. Based on the information in our tracking system, your items were either moved to another character, sold for gold to buy new items for your character, or moved to another account. At no point did we take your items.
We deeply apologize if we caused any frustration with your order as we try our best to help every customer. Mistakes can happen, and especially in this industry things can go wrong, but we will do everything in our power to make sure you get what you ordered.
Please contact our email support if you have any additional questions, thank you
- Support Team
Manager Response
NA,North Carolina,
U.S.A.
Manager Response Back
#10UPDATE Employee
Fri, November 16, 2007
Hello,
I am one of the operations manager in the USA department customer service team. Sorry it took so long to get back with you as we do not actively view these reports.
Thank you for your reply though, and hopefully we can resolve this issue as we do apologize it took so long to get back with you. Our duty as a USA company is to offer the best satisfaction in the MMORPG industry, and we make sure all our customers are dealt with properly. We are the only MMORPG company in the world that offers a solid 100% guarantee, and we will make sure we do everything possible to hold that guarantee.
We just noticed your post recently, so we went back to our logs to see if the issue was resolved. Based on the information in our tracking system, your items were either moved to another character, sold for gold to buy new items for your character, or moved to another account. At no point did we take your items.
We deeply apologize if we caused any frustration with your order as we try our best to help every customer. Mistakes can happen, and especially in this industry things can go wrong, but we will do everything in our power to make sure you get what you ordered.
Please contact our email support if you have any additional questions, thank you
- Support Team