Complaint Review: Gamepal

Order 111793

Ok, well to start off I purchased a Build and Account from Gamepal. Paid my money turned in what I want built. I ordered it on 10-22-07, I then saw them start on 11-5-07. And by the way, they gauranteed me 14-28 days, keep that in mind. And when I logged onto the website to see the progress noticed on 11-21-07. Almost a month after my order, the character had done what should have taken the company 2 days to do. So at this point im understanding that this could have just been a mistake, and just want an update. Very long responses email and they will always leave you hanging. For example saying "Will have to foward to a manager." At two different emails I actually get Kristi saying that I am entitled to a warranty.

We offer a guarantee on all made4play orders though, so if we can't complete it, you are entitled to an exchange or refund. We deeply apologize for the wait on your order, and hopefully these issues will go away shortly as our made4play is run in our Raleigh operations office.

Let us know if you have any additional questions, thank you.

Regards,
Kristi
Accounts Team
on 11/21/07

And here...

what i said
"Hello, my character still has not logged in one time, at this time i would like to get refund on this, because it is day 33 of a 15-28 days, and he is only level 20, and has not logged in a very long time. Thank you for the guarantee on the made4play orders. And redirect me if i am going about doing the refund wrong, i was directed to come here through live chat.

order # 111793"

what they said
"Hi there,

I have forwarded your request for a refund to the accounts managers. They will get back with you as soon as they can.

Regards,
Kristi
Accounts Team"
on 11/26/07


Last real response I have had from them, and I have been sending emails weekly asking for anything? any kind of response. It is 02/12/08 now, and I feel I have given them plenty of time befor coming to this website to do anything besides just take my money, and they have shown me nothing.

So I have learned my lesson. A simple search on this website would have helped, and I have learned to check here befor purchases. Or possibly just google search the company your buying from always works.
Stay away from Gamepal/Gamewar. Buyer Beware.

Stephen
dallas, Texas
U.S.A.