Gamestop False Advertising (FRAUD) Grapevine, Texas
I had ordered the new 250GB Hard Drive for the Xbox 360 on the website with the COUPON CODE: 25OFF. The code was 25% off any order over 100$ w/ free shipping. The code was ACCEPTED & I received a confirmation e-mail about my order and when it would be delivered.
I just received an e-mail that the order was canceled. I thought it may have been a server error so I tried to re-order it from the website, but the coupon code was no longer valid. I called Customer Service and they said it was a mistake to allow the coupon code to work and that they would not honor their own code. This falls under that a common type of FRAUD known as FALSE ADVERTISING. I asked to speak to the supervisor and he was no more help than a guy selling sand in a desert.
I just finished submitting a complaint through the Better Business Bureau (BBB) in hopes of some form of resolution (honoring their code would be nice). If not, I will make it my mission to twitter/facebook/myspace this event to everyone I know about how GameStop does business. (shady like)
This is the first time that I have ever had a problem like this. I would bet that Amazon.com or Buy.com would be the first to apologize, take the hit by honoring it, and move on with life. Making me (the customer) happy and continuing to both ORDER from them; and recommending them to friends & family.
This is the LAST time I will ever deal with Gamestop at all (online or in stores). The fact that you can ALWAYS get it cheaper online at Amazon/Buy/Ebay; and you don't have to pay tax makes it superior. That and as you can see, Amazon doesn't honor their OWN CODES!...
Disgruntled Consumer,
Mike
4 Updates & Rebuttals
Topher Glenn
Murray,Utah,
United States of America
Wahh
#5Consumer Comment
Sun, September 05, 2010
Look, it would have been nice to get that discount but come on. They didn't take your money so therefore you didn't get ripped off. It's not like this was an all day event trying to order this. I bet it was all said and done in about 10 minutes. Calm down.
Edgeman
Chico,California,
U.S.A.
Not exactly...
#5Consumer Comment
Sun, April 11, 2010
I can't comment on what the affiliates said but your screencap came from gamestop.com and they definitely had the disclaimer there. I know that because I was checking to see if I could use that code for hardware and the site plainly stated that hardware and consoles were excluded.
Your analogy doesn't work because you hadn't purchased the item yet. Your order was processing and when the seller realized you were ordering hardware they canceled the order. They didn't take your money and you didn't take their product.
Devexityspace
Hinesville,Georgia,
United States of America
Not quite
#5Author of original report
Sat, April 03, 2010
It depends on which affiliate you saw the deal from. Gamestop apparently gave out this promo code to multiple affiliates; not all which gave the full details..
The point is; they accepted the coupon code on the Hard Drive; I checked out and got confirmation e-mail.
It would be like you going to a Sears; buying a drill at sale price; and then as you walk out the door the manager stops you and says you have to return it because the sale price ended yesterday.
Edgeman
Chico,California,
U.S.A.
Hardware excluded
#5Consumer Comment
Sat, April 03, 2010
I remember that promo. Consoles and hardware were excluded.