Complaint Review: Gamestop

Several years ago I purchased several games from Gamestop for online download and access by their gamestop application. The promise was that these games would be available to me forever.  I got a new computer and when i downloaded the application to access my games, I was shocked to find that the application no longer worked - it asked me for a one time passcode that then was not generated to me. 

I called the support line several times.  The results were this - the first lady who barely spoke english hung up on me when I asked for a superviser, the second lady simply said she had no idea how to help me, the third man told me he had generated a passcode that would be good in 6 hours - that did not happen - and the last man told me that gamestop no longer supported the application but that he would escalate my complaint.  I waited and noone contacted me back. 

I then called the corporate office.   I was given to a lady there who sent me two sets of keys for my games.  The steam keys worked for two games but the other four games were inaccessible in spite of her sending me two different sets of keys.  I talked to the game company Ubisoft and they told me that it was Gamestops problem to resolve.   The lady after sending me the second set of useless keys  told me she would help me get reimbursed for the games.  Then she disappeared and never contacted me again.

Today I got an email from yet another tech support person who in the end told me the same ineffectual gobbletygook - in the end telling me that this was a known issue and that they had no idea when they would resolve it.

The bottom line here is this - I purchased games in good faith with the promise that they would belong to me and that I would be able to access them.  Gamestop has essentially by dropping any support for their application where the games were accessed committed fraud by preventing customers from accessing purchased products that belong to them.  Through my research I have been made aware that there are many other customers like  me who have been cheated by this company. 

This company very obviously has NO interest in customer support and seems to feel they can just go on defrauding former customers by blocking access to the services they have paid for.   Personally I believe this company should be sued!!!! A word to the wise - beware of purchasing anything from Gamestop and beware of online downloads of electronics - games music, movies etc.