Complaint Review: Gamestop

I ordered an Advanced Xbox Series X System Bundle on 11/05/20. This item shipped on 11/07/20 and 11/09/20 in 3 separate orders at 3 separate times. The first order was sent to my email. The second order which is the headphones was delivered and the 3rd order in which required a signature from me at my door never arrived. My order specifically states that a signature is required to receive the package. I am unable to locate the package, after searching and asking my neighbors. I did NOT sign for this, and do not have it.

I reached out to Gamestop via phone and was told that I needed to contact FedEx and a claim would be filed on 11/10/20. I have called numerous of times trying to see where my item was but I keep getting lied to without a resolutionz I was told my claim was not filed until 11/19/20 when that is not true. I was told on 11/10/20 a claim was filed. I also have a copy of the chat where the agent confirmed the claim was filed on 11/10/20 when I called in to customer service to report I have not signed for any game. The agents keep insisting I wait but I have waited more than 10 business days for a resolution to this issue. I find this to be very unsatisfactory.

I Have contacted Fedex and also filed a claim but was told only the shipper could start an investigation and it is clear GameStop is not investigating this issue.



I called the next day and was told that they confirmed I had not signed it but that they would need at minimum of 10 business days to deal with the shipping vendor but it has been over 10 business days because the claim should have been filed when I called in and spoke with a supervisor on November 10,2020. I am happy to provide any information required of me, but am hoping for some kind of expedited response. Please get back to me as soon as you can, and thank you for your help. Order Number: 145906052 Order Note: You must be home to accept this delivery from the carrier. If you are unavailable when the carrier attempts your delivery, they will re-attempt at a later date.

The company has responded to my complaint and they are still lying because I have yet to receive a refund or replacement.