Complaint Review: Garage Door Service

  I wished we would have researched how much a garage door cost.   All we wanted was 2 remotes to be programmed and the guy came out and said sorry the system we had was too old.   He said good news is he had one in his piece of crap van.   (NOTE:  should have been a red flag).  So, called hubby and figured we might be spending like 200.00-250.00.

 Turns out....it cost 540.00 and they state we got a 3 yr warranty.   (WHICH WAS HAND WRITTEN)  OH by the way...I had to buy the extra remote and sensors were not included.  Later next week we called about door not shutting and technician was rude and said I needed to re-align sensors.  UM....that's why we got the warranty.  

Later I researched our unit.  It costs 128.00 from LOWES and comes with 2 new sensors.   I then called "SEAN" who sounded like OMAR...and he was like well, does the opener work?  I'm like UM....it doesn't close & we have to manually shut it and go out the front door.  So, he said he would send someone out yesterday after fighting with him and said we did purchase the warranty.  

He said if the actual opener works...than we are good.   I said no it doesn't and it's because of the sensors that were NOT installed.   So, he said just this one time he would send someone out.  SO, Omar called and argued with me about how I agreed on the price and got the warranty and that it's not covered.  

OMG....I can't believe how unprofessional he was.   So, he said "MAYBE he would come out between 6 or 7 last night.  Of course....no show.   So, hope they or HE have can sleep well at night knowing they are ripping people off.   It is now 1/5/19.   No one ever contacted us.