Garage Door Service, Inc. Garage Door Service, Inc. Denver, going by 800-220-9051 Did not come for service. Would only come for service in a timely manner if a bought a new product. Nationwide
When the installer put in a new motor for opener about a year ago he put a sticker* nearby, see below for exact sticker wording. So, I figured this would be a good idea to call them, because the door is presently broken. They said they would send somebody this morning (made appointment day before yesterday). Nobody called all morning and technician didn't come. So, I called the 800 number and they said they could come tomorrow, first thing. While speaking with the person in the call center I literally heard a bunch of cheering in the background and then a different guy came on the phone. He said they would come today but only if I would use a coupon to buy a new Guardian garage door opener.
So, not only did they NOT honor their commitment to service the door today but they think I'm so stupid that I'll spend $400 or $500 for a new garage door opener that I may or may not need? This is criminal. These people are con-artists. Do not work with this company.
*The sticker reads:
Garage Door Repairs, 24 hour service - 7 days a week,new opener and garage door installation, Warranty, Garage Door Service, Inc., Denver, 800 220 9051
I suspect they are nationwide company and not just Denver. They put Denver on the sticker to make it look legitimate. I could hear the sounds of a typical call center in the background.
1 Updates & Rebuttals
I should add, regarding service
#2Author of original report
Wed, May 03, 2017
I should add that they said they would come today IF I purchased the "discounted" new garage door opener "Guardian" today. In other words, they would come and service the existing garage door contingent on me buying a new "Guardian" garage door opener. So, they will only do timely service if I buy a new part (opener) that may not even be needed.