Complaint Review: Garage Door Services

Bought a new garage door.  It had quality issues with the windows and had big gaps where the internal door insulation was exposed in several places.  GDS said it was a manufacturer defect and replaced the panel free of charge.  The replacement panel had the SAME defects.  8 emails and phone calls later, still no reply or proposed resolution.  I requested my case to be escalated, but still, dead silence.

In addition, there is FRAUDULENT advertising.  They advertise that they are accredited with the Better Business Bureau.  They even have the BBB logo on their invoice, yet a quick lookup on the BBB website shows that this business IS NOT accredited.

Poor quality.  Terrible customer service.  False advertising.  DO NOT use this company.  Do what I didn't do and research.  You'll find several poor reviews and a D+ rating on the BBB website.  Note that you might have a hard time finding the information.  That's because this business goes by a couple of different names and several different phone numbers, which is a red flag when it comes to the quality and reliability.

Do a Google search on one of their phone numbers, 877-469-1416, and you'll see several bad reviews right away.

Here is a link to the BBB website info on this company.  bbb.org/greater-san-francisco/business-reviews/garage-door-repair/garage-door-service-in-concord-ca-536839

If this review stops one of you from using this company, then I'll feel that the time I spent on this was worthwhile.