Complaint Review: Garmin

Sir/Madam,

I purchased a GARMIN nuvi 2595 LMT GPS with the guarantee from GARMIN that the unit has a life long map update (support) that is free. On the GARMIN EXPRESS application I have tried multiple time to download road maps etc... with no success.

I subsequently attempted to find a solution to the problem on the internet via forums. I found many frustrated GARMIN customers experiencing the same problem with no solution. I contacted GARMIN who claimed there may be a problem with the operating system on my computer as many others are not having the same problem. After uninstalling & re-installing GARMIN EXPRESS app. & a thorough scan for any virus the problem of map update persisted. I am experiencing no problems with any other application on my computer & is now absolutely certain that GARMIN has blocked all updates in an attempt to make my GPS obsolete...defunct!

This is a serious matter and constitutes serious fraud by a company. GARMIN in their greed for profits and with no fore thought of the consequences has incurred the displeasure of many loyal customers and must be "taken to task"!

On behalf of many GARMIN customers I am seeking your support and help in this matter. I am willing to actively participate in any way to bring this company to justice! I can assure GARMIN (& like many others) I will nver buy another GARMIN product again!!!

Sincerely,

Richard Yhip.

CANADA.

email: rbmn4115@gmail.co

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