Gary Archuleta manager Bank of America Incompetent - Heartless - Does Not Value the customers ! San Francisco California Nationwide
Hello
I normally do not go on here unless I am trying to warn people about a shady person which has been like twice in my life I think.
Well what brings me here is .....
I bank with Bank of America and I happen to notice a transaction that I made earlier in the day seemed a little fishy. Now the amount wasn't the biggest issue but was icing on the cake. As soon as I notice that this company that was selling toll free numbers of all thing could be fraudulant, I immediatly contact my bank not to expet that I would get bounced around on every department without them addressing the urgency of the stop payment issue. That is what first started to get the blood boiling I litterally talked to 4 people in the course half due to there LACK OF COMPASSION OR CUSTOMER SERVICE the other half was due to there "Its not my problem" attitude.
To try to sum this up it was no longer a riddle why it was such a circus once I met this real winner Gary Archeleta after they had me for 50 plus minutes over a $5.00 transaction but the threat with this fraudster was a bigger concern and I must have been passed around for over 20 minutes with conflicting directions on what to do before we even made any progress in this at all ....which wasn't much.
Billing sent me to claims sayingit was that kind of issue, Claims sent me back to billing saying "The transaction is to small for claims". Billing then gives me the well we cant cancel it
"Its already processed"(2hrs go) and we have to wait until its done and THEN we can file a claim. AE YOU KIDDING ME. At this point its the principal of he lack of professionalizm and CUSTOMER SERVICE. Bank of America Gary belongs at like a bait shop selling worms or something. You have a "Manager trying to put out fires with gasoline. WARNNG WRNING Mayday Mayday. Thanks to this it was an I opener one to be more careful on my end. Two, I need to put my money where I am valued and assisted when in need.
3 Updates & Rebuttals
Striderq
Columbia,South Carolina,
USA
Over the top...
#4General Comment
Wed, March 09, 2016
By your reation to the truthful post by Robert, I find it very difficult to believe that you were calm when you were demanding something that couldn't be done, be done. And before you continue, I, like Robert, do not work for Suntrust.
Cusstomer service people will often mirror the attitude and actions of the person they're dealing with. If you treat them with respect and dignity, you'll get it in return and stand the best chance of getting what you want done. If you talk down to them and demand things that can't be done, you're going to wind up with nothing. Human nature.
you just proved my point
#4Author of original report
Mon, March 07, 2016
I was frantic because of the incompetence of you and your team I was calm as can be till you guys started screwing me around well beyond reason which led me into a call well over an hour that should have only taken 5 minutes you think I wanted to stay on the phone with you guys any longer than I did that's where you got it messed up or maybe you just don't understand the definition of what customer service means but tho address your customers with professional and courteous manner is the first two steps and you failed at both I am canceling all 3 of my accounts and I've been with them for eight years really do to your poor service. The entire defensive rant you just provided prove my point in the fact that you're carrying on with something well and at 10 o'clock at night on a Sunday after already wasting an hour of my time earlier. HORRIBLE EXPERIENCE. Attention people do not keep her money at Bank of America as long as they of people like Gary employed there, all of a sudden you call in for one of the smallest things and I give you the run around in an attitude not worth it way more banks out there.
Robert
Irvine,California,
USA
Calm Down...
#4Consumer Comment
Sun, March 06, 2016
With how frantic you are in just this "ripoff" I can see why you were bounced around from person to person for 20 minutes. They probably didn't know how to handle you and were trying to satisfy you what you THINK should be done.
So here are some facts for you, that will let you know the world is not coming to an end.
If you discover a fradulent transaction that is in "pending" status on your debit card it can NOT be cancelled. There are banking rules and regulations as well as a few other technical aspects that make this impossible. It doesn't matter what bank you are with, this is the same for every bank. Yes, it is inconvienent, yes it is frustrating but this is how it works. On the plus side for you be thankful it is just $5.
The only time a "stop payment" works is in the event of a check or ACH transaction, but you need to put that in BEFORE the check hits your account. As once it hits and is paid you can not reverse it.
Now, what they SHOULD have done is immediatly cancelled your current card, and put in a request for a new card. They should have also instructed you that once you see the transaction posted to then contact their fraud department and file a claim.
If you have not cancelled your card and requested a replacement, this is the first thing you need to do.