Complaint Review: Gate 12 Travel

Received a fax at work offering  a 4-Day / 3 Night Cruise to Mexico or Caribbean and called the number provided on the flier. Initially it took 2 days to contact a human, and when I did, I spoke with Jamahl #7117. Jamahl documented all of my personal information and gauranteed me that this was a legitimate offer, and they do gaurantee services. After I provided them with my banking information, Gate12 Travel did withdraw the first of two installments of $154 from my account on December 28, 2010. Before hanging up the phone, Jamahl # 7117 confirmed that the second withdrawl would be done on January 3, 2011, after which time a "Welcome Packet" would be mailed to my house.

Waited until the second or third week of January and called the number provided for Gate12 Travel. This time it took me calling approximately one week before being able to speak to a human. During that phone call I learned that Jamahl #7117 did not exist and I was connected to a man named Chris # 4536@ ext 7110. Chris proceeded to tell me that my package was on the way and even had a tracking number with the United States Post Office (03101230000039732156). Called my local bank and learned that the second withdrawl never took place. I attempted  to locate the package via internet to discover that was not a valid tracking number.

Called Gate12 Travel once again and spoke with Chris # 4536 and learned that Jamahl #7117, the very person that did not exist,  did not write my information down correctly, therefore the second installement of $154 was never withdrawn from my account.  Requested to speak with a supervisor and was informed by Chris #4536 that he was one and he assured me that this error will be corrected immediately.

At this time, all I wanted from this company was my refund of $154.00, so I called Gate12 Travel once again and in about two weeks (never being able to speak with Chris #4536) I was able to speak with Destiny who then transferred me to Deseray @ ext 7120. Deseray instructed me of what to do for me to receive a refund and to fax the paperwork to her attention. On March 9, 2011, I faxed a copy of the cancelled check and a statement requesting a full refund to her attention.

Called to follow up with Deseray on March 15, 2011 and was informed that my request was being reviewed by the review team and that some one will notify me of their detetmination. Called and left  3 messages for Deseray to call back as soon as she was able. Was able to reach Deseray on May 27, 2011 and was informed that the refund department was closed, and to call back. Spoke with Deseray once again, and this time I was informed that my check will be mailed to me on May 31, 2011.

Called Gate12 Travel on June 7, 2011 and left a message for Deseray to call as soon as she was able, and to this day, she nor anyone from that company has yet to call. I have called at least once a week, leaving messages for Deseray to call me back, with no avail.

I called and left a message with Amy on June 21, 2011 and was told  that all of the customer service representatives were out to lunch and that someone would call me after the lunch hour. Once again I have been lied to because nothing Amy, Deseray, Chris, nor Jamahl said was true. I strongly believe this company is a rip-off and a scam, that thrives on taking people's money. All I want from that company is for someone to tell the truth, for once, and send my money so we can both free each other from our lives!