Complaint Review: Gateway Computer

I ordered and received my brand new Gateway computer complete with monitor and printer just after Christmas in 2001. The computer is just over a year old and suddenly the expensive monitor is going out. It started getting darker and within a week was so dark it almost unusable.

I contacted Gateway thinking that they would support their products and be outraged that a monitor failed so quickly and at a very minimum offer to replace it at a reduced costs. Instead they told me, "we are sorry, that shouldn't happen." A week later I get an E-mail telling me about their exciting new products and why don't I buy more Gateway products.

My previous cheap knock off brand monitor lasted me five years and my sister has had it for a year and it is still operating like new. Considering all the rhetric Gateway touts about their products and reliability, it seems they would handle this situation better.

Rae
Austin, Texas
U.S.A.