Complaint Review: Gateway Computer

In July, 1999, I ordered a new PC from Gateway. We had many problems and seemed to be on hold with Gateway daily. Over the course of the next several months, I would come across files and programs dated prior to my purchase, often from 1994 and 1995. I realize that if I download or install a game or program created during 1994 or any other date, that is the date which will show up.

A couple of weeks ago, however, I pulled up Windows 95 (my system came with Windows 98). I was able to send clipart to my desktop (95's clipart is different than 98's), someone's budger, and many operating files from Windows 95. Many others were "inaccesible". Most interesting was the homepage for Netscape 4.(My system came with a later version.) I accessed the former owner's email with Netscape and found a welcome letter from a Marc Andreesen of Netscape, dated June 2, 1997.

Netscape's homepage not only is different in appearance and features, but the copyright date is 1994-1997. We contacted Gateway via registered mail. Last night a gentleman called, and suggested a virus dumped a previous operating system, what I described was not from a previous owner, and he insisted he "knows for a fact the computer is a new one".

Susan
Newark, Ohio