Complaint Review: Gateway Computers

I bought a Gateway computer model GM5632E at Best Buy in New York back in January 2008. I noticed immediatly that the computer re-booted itself randomly for no apparent reason. Being busy, I missed the 7 day window to return it to the store. I then contacted Gateway directly, and then on February 5th, they sent me a box to return my computer to them for repair.

About a week later, I recieved the computer and found that it was not repaired. After turning the computer on for less than 10 minutes, the computer starting re-booting itself. I called Gateway again, and they had
me send the computer back again. This occured 4 times. After I recieved the computer back the forth time, it would not even boot up.

When I explained this to them and requested that they replace the unit, they declined. They told me all I can do is send it back to them (I have to pay for shipping) and they will try and fix it again. All they do is re-format the hard drive! This computer has not worked since I bought it. It cost over $1100 for just the box.

After several more phone calls spending multiple hours waiting, I finally got them to pay to ship it back, if I provide the box and deliver it to FedEx. I don't see how this will end any differently from the last 4 times, but I will proceed.

Billywinter
halesite, New York
U.S.A.