Complaint Review: GatewayInc

I purchased new computer (I think)from Gateway & 5 1/2 months later & still not fixed.Lost the sound drivers right after I received it.Spent many hr's on the phone with Gateway Tech's.The first try to fix it over the phone I loaded my operatering system & programs 7 times.Gateway said I would have to send it in to get it fixed,which I had to pay for.Got it back & shortly lost the sound drivers.Back on the phone with Gateway,they said its software problem,they said thats the way it will be,I will have to reload about once a month.Tech said its a Microsoft xp problem.I didn't think that was correct so I called Micrsoft,they said someone is pulling your leg.So I took it in to a computer co.to have checked out.They found bad motherboard,called Gateway they still insisted it was software,so I had the computer co.call them & then they agreed it was hardware problem.Sent it back in with the paper work from the computer co.which Gateway requisted so they could fix it,got it back & still not fixed same problem,called Gateway they check there records & said they were sorry that they didn't repl.motherboard that I would have to send it back to them.Got it back & still not fixed.I think after 5 1/2 months I'm getting rip off.After sending it in 3 times & still not fixed I would like to get my money back,I don't think thats to much to ask for.

Kenneth
Blaine, Minnesota
U.S.A.