Complaint Review: GAURA TRAVELS

Jan 2018

Description:

THESE PEOPLE PLAY GAMES, EACH PERSON GIVE A DIFFERENT INFORMATION WHEN IT COMES TO A DATE CHANGE. INITIALLY WAS TOLD, BEFORE TRAVEL THE ADMIN FEE WOULD BE HIGHER, AFTER ONE WAY TRAVEL THE ADMIN FEE WOULD BE LESS. I WAS TOLD THAT THE ADMIN FEE WOULD BE THE SAME AS CHARGED BY AIRWAYS AND NO COMMISSION FOR THEM BUT WHEN I ESCALATE THEY CAME UP WITH OTHER STORY THAT ADMIN FEE WILL BE FROM BOTH AIRWAYS AND GAURA TRAVELS.

THE WORST CUSTOMER SERVICE AND NOT TRAINED WELL SO AT LEAST EVERYONE CAN TALK THE SAME (GIVING THE FALSE INFORMATION). THE ADMIN FEE AIRLINES CHARGE WAS AN 120% LESS COMPARED TO GAURA TRAVELS CHARGE.

IN ADDITION TO THAT, GAURA TRAVELS GAVE AN INCORRECT INFORMATION THAT ONLY THEY ARE AUTHORIZED TO MAKE A DATE CHANGE AND CANNOT DONE BY THE ACTUAL AIRLINES AND THE PRICE IS 120% LESS. BASED THE INFORMATION GIVEN BY GUARA TRAVEL CUSTOMER SERVICE I HAVE MADE DECISION TO CHANGE DATE OF RETURN AND PAID.

I SMELL SOMETHING FISHY AFTER ALL THESE CONVERSATIONS WITH GAURA TRAVELS AND I HAVE CONTACTED THE AIRLINES THEY SAID CLEARLY THE INFORMATION GIVEN BY TRAVEL AGENT WAS COMPLETELY INCORRECT, PASSENGERS CAN CONTACT THEM FOR A DATE CHANGE (ONLY AFTER ONE WAY TRAVEL WAS MADE) AND THE CHARGES WILL BE FIXED I.E. $100 IN MY CASE.

RAISED THIS ISSUE WITH GAURA TRAVELS BUT NO ACTIONS HAS TAKEN SO FAR. IN FACT I HAD TO CONTACT SEVERAL TIMES TO SEE HOW THEY ARE PROGRESSING AND FINALLY HEY CAME UP WITH THEY HAVE NOT GIVEN ANY MISLEADING INFORMATION EVEN AFTER LISTENING THE RECORDING. THIS IS COMPLETELY INCORRECT.

I WOULD LIKE TO TAKE THIS FURTHER.