GE Appliances General Electric Appliances GE Microwave, Model JVM3160DFBB, Shattered Glass, Broken Handle, Magnuson-Moss Warranty Act, Consumer Protection Law, Louisville KY
We purchased a GE microwave approximately 3 1/2 years ago, model JVM3160DFBB.
Recently, the plastic handle broke. GE attached the handle to the glass. The handle is cheap plastic, and when it broke, it shattered the glass on the microwave. Glass shards went everywhere causing injuries. Poor design. I'll never buy a over-range microwave with a handle again.
I filed a BBB report and an attorney's general report with the state of Kansas.
Since then, I have attempted to review the product three times on their website. GE moderates the content posted on the page. They have refused to post two of my submitted reviews with pictures attached. I have submitted the third review and I am waiting to hear if they have posted it.
When purchasing products, customers rely on product reviews. We looked at the reviews of this model online prior to purchasing. I find it unsettling that they are removing negative reviews. Moreover, it makes me question whether the positive reviews on their webpage are valid.
I also found this prior lawsuit against GE for shattering microwaves: https://topclassactions.com/lawsuit-settlements/closed-settlements/ge-shattering-microwave-class-action-settlement/.
Our model is not included. I'm concerned if this is still a widespread ongoing issue.