GE Capital Cons Cardco
I want to make it clear from the start that the issue my report describes was resolved quickly and fairly by GE Capital Cons Cardco.
I had purchased some speakers for my stereo, and had paid regularly on the bill. In fact, I had overpaid, i.e., I had amassed a credit on my account of over $100.
I later purchased a color television, priced at about $850. Although the credit agreement states that no particular amount is due at any particular time (just pay off by the due date to avoid finance charges), I received a statement indicating I had failed to "pay on time". The statement described a "past due amount" and assessed a late charge.
I went over my checkbook, totalled up the payments I had made to prove to myself that I was not late in making payments. It was then I discovered the overpayment I had made before ever purchasing the television.
I immediately wrote a letter to the address on the statement, stating exactly what I have described here. Although I received no reply, I noticed a refund of the "late fees" on my very next monthly statement.
I have read some of the reports about this company. I would like to point out that phone calls do not do any good. WRITE A LETTER FIRST, then call. Written letters provide you with certain legal advantages, phone calls do not. Read the Billing Rights Summary on the back of the statement.
This is the FIRST thing you will read there.