Complaint Review:
GE MONEYBANK/WALMART MONEYCARD
My wife and myself opened up a Walmart Moneycard acct several years ago because we didn't want to open a bank acct and it was more convenient. For the last few years, we have been having our income tax returns directly deposited on our walmart moneycard with no problems.
This year, we each had our Federal Tax returns deposited and they both came on different dates and we pretty much had no problems. One March 13th, my state return was deposited on the card and I used the card on (3) seperate occasions with no problem. My wife went to use the card at a Bed, Bath & Beyond and the card was declined and she called me furious thinking that I had used all of the funds as well as being embarassed (Standing at the register with all of these items and people standing behind her hearing that her card has been declined).
She called the number on the back of the card only to be told that they could not give her any information and she would have to have me call. Again, she called me furious wanting to know why she couldn't get information on a card that has her name on it.
I in turn, called the number (Speaking to Maria - Rep) only to be told that my acct has been cancelled due to suspicious deposit activity by the Complaints Dept. The representative to explain, she told me that this is the only explanation that she has for me and there is nothing else she can do for me. I asked to speak to someone from the complaints dept or a supervisor and she refused to give me anyone. She told me that there was no way for her to transfer me to the complaints dept.
By this time, I am on the phone with them for about a half hour. She finally tells me that she is transferring me to a supervisor and hangs up on me. I called back again and was finally transferred to a supervisor (After 1 hour) named (Raymond). He asked me to hold on for a few minutes while he tried to find out what was going on with my acct and I told him to let me have his extension just in case we were disconnected. Raymond told me that his extension was (77837) and If we were disconnected to just call back and when an operator answered, give his name and extension and they would transfer me.
We were disconnected and when I called back I spoke to (Rep -Jovani) who refused to transfer me back to Raymond and said that it is no way the this Raymond could have given me his extension because they didn't have extensions and instead transfered me to (Supervisor - Mona) who was no help. I asked Mona, (what is going to happen because we have (1) state income tax return that is supposed to be directly deposited to the acct and she said (I don't know, we will have to wait and see what happens). Mona then proceeds to ask me to fax my Social Security Card and Drivers license to her and she would see what she could do about getting my acct restored and when I refused to send my information to her because I didn't know her, she hung up on me. I have still not received a call from anyone regarding my acct and walmart still hold my funds.
1 Updates & Rebuttals
Steve
USA"I refused to send my information to her because I didn't know her"??
#2Consumer Comment
Wed, March 14, 2012
I can understand is SHE called YOU, but YOU called HER! They obviously suspect some kind of fraud, and thus need proof you are who you say you are. How would you like it if there WAS fraudulent activity on the card, and they did nothing to prevent it? Also, I have a hard time believing you were disconnected/hung up on as much as you say.
More importantly, why don't you get a REAL bank account like a normal person? I mean, looking at the "moneycard" fees, you are ripping YOURSELF off!
Let's compare, for example, the fees you pay vs what my online bank pays (Ally):
Walmart:
Monthly service charge: $3, unless you "deposit" $1,000 in the previous month
Depositing money (besides DD or Walmart checking): $3
Using an ATM: $2 (!!!)
My bank:
NO Monthly Service Charge
NO ATM fees - in fact, they REFUND you the fees you pay to the ATM itself!
NO fee to deposit money (who the heck does that)?
Plus you get auto bill pay, great 24 hr customer service, etc. Even if you went with a local bank and not an online one, you would be MUCH better off.
I mean, why anyone who is over 14 would not have a bank account is beyond me.