Complaint Review: GearXS

 This statement is off their website.  Their number 1 priority is to separate you from your money.  The products they sell, they do not stand behind.  I contacted them about a  electronic soap dispenser that just never worked right and then just stop working all together. It was in month 2 of receiving it.   I sent an email telling them of the defective unit.  This is what I received back.

Thank you for contacting us and for your recent purchase. You do have 30 
days from the date from you received the package to contact if there are 
any issues. Since it has exceeded that time frame, we are unable to accept 
your return. We apologize for any inconvenience this may have caused. 
Should you have any further questions or concerns, please contact us.
Our apologies,
Helen Y

-----

We are here to assist and support you in any way that we can to 
ensure that you receive the highest customer satisfaction possible.
If you have any additional questions, please do not hesitate to ask.


GearXS-eBay 
Sales & Solutions Team
105 E Oakton St
Des Plaines IL, 60018
(800) 438-7516 
(Main)
(800) 438-7516 (Fax)

How are we doing? Please offer us your support 
and leave us a 5 Star Feedback if you are satisfied with our service. If 
you are not completely satisfied then please let us know why and we will be 
happy to make it right for you.

I was not asking to return a product which I decided I no longer wanted.  I was advising them of a defective product. They are an eBay store and eBay does nothing to handle the people who get screwed over by this company.  Just this month, they have over 400 negative issues.  Of course that may seem small as they sell 1000's of products...but there does not seem to be away to go back after 30 days to make any comment on eBay about the junk they sell.  I will never buy a thing from them again.  This item cost me around $10.00.  It is not the money, it is about no concern to take responsibility for defective products And lack of customer support...