Report: #376187

Complaint Review: Geek Squad Best Buy

Geek Squad Best Buy N No customer service, lies and deceipt New York City New York

Reported By:

— New York New York
Submitted:

Fri, September 26, 2008
Updated:

Tue, September 30, 2008

Geek Squad Best Buy

44 St 5th Avenue

New York, New York

U.S.A.
Phone:

212-808 0309
Category:

Audio & Electronic Retail Stores

*Consumer Suggestion: 44st Store *Consumer Suggestion: 44st Store *Consumer Suggestion: 44st Store

I have had a terrible experience with this company. I brought my desktop into geek squad over 3 weeks ago. I was promised that the computer would be returned within 10-12 days. At day 9 I called the store to confirm my computer would be ready. Unfortantely they did not pick up the phone. I spent 5 hours over the next two days waiting on hold for them to pick up the phone both at geek squad and best buy. Finally when a rep picked up I was told I would be called back and never received a call back. After calling the geek squad directly at their main office I still had no luck. they couldn't get in touch with the 44 st store either. I have over 10 hours of my time wasted. when I dropped off my desktop i told them I had a quad card. they didn't ask for anything else and said it was fine. day 11 they say they need a cord from me. They said they would pick it up but never did. I spent over $40 in cabs to get service from them and to drop off the cord since nobody picks up the phone and I had to speak to them in person.

today I get a call from them saying they cannot complete the job and they need to send it off to their headquaters. Of course I asked them to return my computer.

Stay away from them. These are terrible people, with NO customer service, bad attitudes, long lines and no regards for their clients. For all you stock brokers and traders out there, although this is not a offical recommendation, I I would suggest taking this advice into your investment decisions in regards to your investments in best buy's stock.

Resonse1
New York, New York
U.S.A.

3 Updates & Rebuttals

Annoymost

Annoymost,
New York,
U.S.A.

44st Store

#4Consumer Suggestion

Mon, September 29, 2008

529 W 44Th Street

"That Store"

Store 1028
44th St & 5th Avenue

Also best buy store "stay away" from

LIC Store:478
5001 Northern Blvd
LIC 11101-1003

Rego Park Store:483
8801 Queens Blvd
Elmhurst ny 11373

Lex Ave Store:835
1280 Lex Ave
Ny Ny 10028

*No Customer Support*
*Make you waste your times*
*Attitude Problem*
*Racist Employee*
*Keep you on hold forever*
*Untrained Tech Support*

Same as Circuitcity do you researcher they both offer horrable and nightmare service wanna good retail place

J&R
1 Park Row

*Good customer service*
*Helping the customer*

Also

Pc Richard
Few store offer good service
35-18 Steinway Street
120 E 14th St

This company help me when HP refuses to service and lied to me and since i got pc richard ext warranty they help me and replace my unit and gave me another 2 yrs free for my trouble will "circuitcity or best buy would do that" i dont think so

Annoymost

Annoymost,
New York,
U.S.A.

44st Store

#4Consumer Suggestion

Mon, September 29, 2008

Annoymost

Annoymost,
New York,
U.S.A.

44st Store

#4Consumer Suggestion

Mon, September 29, 2008

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