Complaint Review: Geek Squad Canada

In late 2014, I bought a Lenovo laptop from Bestbuy on Cambie street. The salesman persuaded me to invest in the Geek Squad full service so I would get a replacement laptop if mine needs to be repaired. For three years, they took the money from my bank account like clockwork. Finally, In April 2016, I needed help because the laptop they sold me stopped working. The touch screen is no longer working. The laptop keeps shutting down and few other problems. I handed over the laptop and they sent it to the repair workshop. They asked me to return in the afternoon for the replacement laptop, so I did. "No, it's not ready. We'll call you" was the response when I showed up at Granville st. shop. I wait and wait and nobody calls. I return the next day. "Wait for a few minutes and we'll try to prepare the replacement laptop" was the careless Geek Squad manager's response. I finally got it and left. For two weeks, I kept receiving auto email messages that they're in the process of buying a spare part. No info was provided about which spare part they're looking for or when it will be all over. Then finally, I received an auto voice mail on Thursday May 11, 2017 that my laptop is ready to pick up. The next day a customer service person left another voice mail to pick up my laptop. I show up with the replacement laptop and guess what? My laptop wasn't ready. Why? I asked. They said they're fixing the virus program. It's two weeks later and I didn't receive any calls or emails about my laptop. Here's the biggest reason why I'm frustrated. The Microsoft program on the replacement laptop they provided wasn't activated, so basically it didn't work. I've been using a friend's laptop to file this complaint. I would like to get my money back. They didn't fulfill the agreement of customer service so they need to be held responsible for that. Hopefully that manager they've at Granville st. will learn he's incompetent, ineffective and inefficient useless person.