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  • Report:  #1507549

Complaint Review: Geek Squad

Geek Squad Renewal of Norton Antivirus subscription

  • Reported By:
    Lawrence — Glendale Arizona United States
  • Submitted:
    Thu, April 29, 2021
  • Updated:
    Thu, April 29, 2021
  • Geek Squad
    United States
  • Phone:
    808-2018733
  • Category:

I received an email purported to be from Amazon Support from Adam@geeksquad.com. That made me suspicious immediately. It was concerning an automatic renewal of an annual Norton Antivirus subscription for $379.99.

I called the 808 number on the email and spoke to them. they tried to direct me to a website address. I asked where the person was located and he said California. I asked if he was a scammer and he immediately hung up the telephone.

If I had an annual subscription of this program why wasn't I billed directly from the company?

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