Complaint Review: Geek Techs

And the I called Geek Squad and left message for call back somehow Geek Techs called me back (I did NOT UNDERSTAND IT WAS NOT GEEK SQUAD) they had me go to the Best Buy Website and type in help 123 in the search bar and the ngave me a code to type in so they could diagnoise my computer online,  I did all this STILL THINKING they were GEEK SQUAD!!!  I have Geek Squad protection.  They said I need some patch to fix a breech and my protection did not cover it the ENTIRE time I think I am talking to GEEK SQUAD from Besy Buy.  I said Well if thats what we have to do OK, he said it wasnt covered with the plan I had so I had to pay the additional fee and it would all be taken care of.  BUT....He couldnt get my Best Buy card to authorize....this should have thrown up a red flagf for me but it didnt.  He said no probelm I will email the Invoice....days go by no Invoice.  Today I get one for $249 from Geek Techs

And the issue I was having Im still having!