Complaint Review: Geico Auto Insurance

I was driving a 1997 Ford Taurus LX wagon and it was time to trade it in for a newer vehicle. I went to my local dealer and purchased a 2002 Subaru Outback. I called Geico and switched the insurance over and because I was taking on a loan, I enrolled in comprehensive coverage (the Taurus had liability). Two weeks later, I was returning home to Iowa with my two small children after visiting relatives in Chicago. Just east of the Mississippi, at about 11:15pm, a deer jumped out from the side of the road and hit our car. The car continued to operate fine and we returned home. The next morning, I took the car over to the dealer where I had purchased it and had them give me an estimate on the damage. The damage was estimated at $2,600. I then called Gieco to file the claim and when I called they said that I only had liability. I told them that when I purchased the vehicle, that I upgraded my policy to comprehensive coverage.

Well, to make a long story short, Geico interviewed me over the telephone. Over the course of the interview, I told them I have been a customer of theirs for twenty years and had never filed a claim. They said they would review the situation, but failed to respond to me for about a month. In the meantime, I was driving a damaged vehicle (one in which I was unsure as to whether the airbags would properly engage) with two small children. I called them every week stating I was worried about our saefty and yet they continued to hustle and jive me. I even went so far as to contact the attorney generals office to fille a complaint against Geico. This morning they finally called to notify me that they would not being upholding my claim. I am stuck with a damaged, possibly unsafe car and an apparently worthless insurance policy. Let the buyer beware and avoid this company.

Tony
Iowa City, Iowa
U.S.A.