Complaint Review: Geico Direct

I have had Geico insurance for many years and convinced my wife to switch when we got married thus saving her money on her premiums. I have had a good experience with them. The service has been good and timely. You always get a humerously low initial apraisal when the adjuster comes out but my body shop knows how to deal with them to get the repairs that I need. The premiums have increased with teenage drivers as can be expected but whenever I have checked no one can beat the price.

I think that my gripe is more with the whole industry than with any one company. I have always paid my premiums monthly no matter how high they have gotten and suddenly last month I was canceled. In the mail, no call, no explanation. I called and they said that I could get insurance with their "standard company" for 150.00 more a month. Thats around $600 a month. Of course thats 3 full coverage cars and one liability and like I said some young drivers.

My wife had had an accident in December. Ice. Thats ok and my stepson had a ticket. But what burns me up is that they can legaly count accidents against you in which you were not at fault. I was hit by someone else who slid on the ice not looking when they came to the end of a bridge. I hit 2 animals causing damage each time, and they counted my wifes accident not once but twice! I feel betrayed actually.

They, as a company really don't give a hoot about you its the almighty $ and I don't mean just a profit. There needs to be some legislation to prevent all insurance companies from persecuting us unfairly. I called today and got another agent and suddenly it is up to $700 a month or so. Thats after a $900 downpayment. This is after years of paying thousands of $ and talking them up to anyone who would listen.

Just be careful that you don't have any bad luck. I just wanted to say also that I can't beleive what I am hearing from current employees responding to these reports. Theres a lot of hostility there. Is that how you feel toward your customers, really? I am in a service industry and realize that people can be unreasonable but would never speak to them that way even if they were an ex customer. I think some of you need to seek anger management.

Paul
ashtabula, Ohio
U.S.A.