Complaint Review: GEICO Direct

During the last few weeks, my fiancee' and I have been dealing with GEICO Direct as one of the damaged party in a 5 car automobile accident. We both have some bodily damages, however neither of us have settled on that yet so that is not a part of my complaint. The complaint is that the car had some damages to the door and front quarterpanel on the drivers side.

It is an older car, however we tried working with them to try and get the car fixed, however they said it had to be totaled and that if wanted to retain it that we had to get a salvage title. We offered to settle for less than the estimated amount inorder to retain the car. They refused! They have no local office to go into to turn over the title and pick up the claim check, and they refuse to pay for the rental car until we get the settlement so we are with only one car and only one of us can get to work.

I have read several reports of GEICO's inablility to follow through with their injury claims and will be seeking an attorney to handle that part of the claim. I know that if I happen to hurt someone in an accident that I would want the insurance company, that I pay dearly to, to handle claims quickly and fairly. I will never even get a quote from GEICO for insurance and warn those of you who do. You may be setting yourself up for a personal law suit from an outraged injured party.

Sharron
Snellville, Georgia