Complaint Review: Geico

Houston was on the news for a series of floods last year. My car was parked next to a garage where the water came up to over my knee. The six garages doors were bent in and I took pictures of the sheet rock. When I attempted to drive to an appointment 2 days later the odor was overwhelming in my vehicle and it sounded like a motorcycle.

I took it to around the corner to a detail shop to get my carpet shampooed. The employee stepped back and informed me my car was a flooded vehicle. He then said I needed $600.00 for the shampoo. I immediately realized why my normally quiet Acura sounded like an 18 wheeler. I immediately called Geico.

I had it towed to my mechanic. 2 weeks it sat. Then they simply replaced the carpet. I took video of the water that was in the vehicle and the water line outside the vehicle. Then I had video of where it was parked. AND I complained how it sounded and drove. The adjuster did not drive it, she started it up in a parking lot full of hundreds of other vehicles and deemed it driveable.

Three weeks later I had my car back. It stunk. It sounded bad. My mechanic was paid a couple thousand dollars and I had my 18wheeler back. I drove it across the street to sell it. And what do you know? Bad Car Fax. Flooded vehicle. I owed 12k on it they said they would pay me 6k for it.

So as I type this I have a car outside I am paying two cars worth of notes for. I complained to the adjuster, her supervisor. I called Geico corporate. I spoke to over 20 people who all played games. So now I am with Amica where I pay in a year where I paid in 6 months with Geico. When I called to terminate my insurance they had the nerve to say is there anything we can do to keep you as a customer? I told them to pay off the vehicle Im driving now. The the response was 'sorry to see you go'.