Complaint Review: GEICO Insurance

RE: unpaid GEICO claim# xxxxxx1046-01 -7/17/2011.
Vehicle: 1994 Chevy Lumina APV van.
Policy Number: 4120620002

ATTN: Tony Nicely, GEICO CEO

I live in Tulsa, OK. In 2011 at my remote office in Tempe, AZ, my 1994 Chevy Lumina APV van
was vandalized. The damage was mere cosmetic: windshield, headlight, turn-light, and hood. I
also had my other car, Lexus ES, vandalized/damaged as well. I immediately reported he
vandalism to the police and to Geico. I took my Lexus to an authorized Geico repair shop but
had multiple problems with the finished poor quali repairs. I was out of town for work until
Sept. 2012 to take the Chevy to a different Geico repair shop. I made an appointment with the
Geico adjuster. I flew into town on the appointment date o deliver the van to the Geico
authorized repair center (Bill Luke Dodge) and the Geico adjuster (Kristopher Carrasco) never
showed up for the appointment but a service rep took my info and van. I was told that the
repairs would take 3-4 days and that the Geico adjuster would call me. I had to rent a car
during he repair time. 10 days passed with no response from the Geico adjuster. I went to he
repair shop (Bill Luke Dodge) and was told nothing had been repaired and that the Geico
adjuster had "totaled" the car! The Geico adjuster avoided my calls. The next day, went in
person and spoke to him asking why he "totaled" the car for cosmetic damage and made me wait
10 days before I was told while renting a car. I was told "since it was an old car..." He
stated that I would be paid for the claim and since I had to wait so long that Geico would
pay my rental car for the 10 days.

The repair shop refused to do any work on the car due to Geico "totaling the car". I had to
take the van to another repair shop and wait an additional 4 days and pay for the repairs
myself in order to drive it back to Tulsa.

I never heard back from the Geico adjuster or anyone else! I never received a check, nothing
from Geico.
In 2013, I called Geico and had to explain the situation to see when I would get paid. I was
told that a Geico adjuster would call me back. Nothing! In 2014, again, I called Geico and
had to explain the situation again and tried to see when I would be paid. I was told that I
had to send car title to Phoenix, AZ and turn over my van to Geico if I wanted to be paid my
claim.

This was ridiculous! 1st- the damage was cosmetic in nature. 2nd- the van was in use. 3rd -
the van was worth over $3,000. I wasn't about give Geico my van in exchange for what they owe
me for a damages claim done to my van!

In 2015, 4 years later, I again called Geico and had to explain the situation again and tried
to see when I would be paid and was told that someone would call me the next day. 3 days
later, a (different) Geico adjuster from Phoenix, AZ called. I again had to explain the
situation and was told that I had to bring them my title and my van to be valuated in
Phoenix, Az before I will be paid. I live in Tulsa, OK. He didn't care!

I continued to pay insurance premiums for this van to Geico until Aug 2015.

Due to Geico's contempt for me and my old van and their lack of honesty I still have NOT been
paid.

I have paid all my outrageous high premiums on time, and in-full. I have made a valid claim for
damages covered by my policy (I had full coverage). Even after I made the claim (2011) and
brought it in for repair 2012, I continued to PAY their premiums for insurance coverage that
Geico is NOT willing to pay claims!

I DEMAND to be paid theis valid claim in full for the estimate done on 9 /20/2012, plus 4 years interest.

I need to be paid for the renal car expense for the 10 days Geico had my van in the repair
shop and while they did nothing with it and avoided my calls, stringing me along...

If Geico is unwilling to pay this claim that they are legally bound to pay, they need refund
my premiums for this vehicle.