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Geico Unfair claim handling Baltimore Washinton District of Columbia
This is a copy of the letter that was mailed to corporate to day.
On June 7, 2009 my 2006 Hyundai Elantra was hit by Ms. Ebony Myers a Geico policy holder. Upon receipt of police report on June8, 2009 a claim was placed under my policy with Geico (claim # 0294106600101042) and a claim was placed under Ebony policy
(Claim # 0246762590101035). During this call I was notified that my policy was placed in lapse for non payment. All payments were made at that time. I was informed that I would be contacted by an adjuster and that arrangements would be made for my car to be towed to Anderson Auto shop and a rental would be set up for me.
Upon arrival to Enterprise I was told that because I had liability I would have to pay for my insurance portion of the rental; however I would need to be approved prior to be rented to. I was not approved and contacted Geico where I was told by a Carlos (refused to supply last name or extension: stating we are a team and anyone can help me) that I would be able to pick up my rental June 10 and Geico would cover the insurance portion. Upon my arrival to the enterprise again I was notified that this was not done and could not be done. I then contacted Geico again and explained the situation and was told that they apologize they are unsure why I was told this but it was nothing they could do. It was explained that I would be put in a betterment situation, because they would be insuring me with more insurance than I currently carried. I pursued to find my own rental agency. I rented with next car and paid $216.37 an additional cost of $53.08 was deducted from my account after my rental was extended without notifying me. I was informed by Brenda the corporate manager of next car that it was standard if I was the claimant that my insurance should be paid no matter what my current insurance policy was. I attempted to speak with many employees of Geico about this issue. I contacted David Schooff and explained to him the situation. I was told by him that my policy was active in system and he would contact next car and seek out a reimbursement. I was then placed on hold and David returned and apologize for the error but it was nothing he could do for me. On July 1, 2009 I had to return the rental car because I was unable to pay the insurance portion of rental. I have been without a vehicle for 31 days as of date.
Each time I contacted the body shop I was given a different estimated time of completion on work. When they were contacted on June 17, 2009 I was informed two weeks. I then was informed by rental car agency that another authorization was extended for the 5th of July. I then contacted shop and was told it would be sometime next week which would be the week of 7/5/09. However, I contacted the shop 7/7/09 and was informed that it would not be done until 7/13/09.
I must admit prior to this I was completely pleased with Geico; However was of date I am completed dissatisfied and am seeking some reciprocity. I feel that I am being penalized for your policy carrier's accident. I am currently unemployed and in a financial bind. I have been unable to pursue job opportunities because of transportation issue. I have been a policy holder with Geico for some time. My hope is that someone will read this and reimburse me of all fees accrued and some type of retribution for the time I was spent without a car. I do look forward to your immediate response to this matter.
Thank You,
Whaleyweddings
Baltimore, Maryland
U.S.A.
1 Updates & Rebuttals
Klindsey54
Chesapeake,Virginia,
U.S.A.
Former Rental Unit Employee
#2UPDATE EX-employee responds
Mon, July 20, 2009
I am a former Rental Service Specialist with Geico. Not at the office that is handling your claim but at a different one. First let me say that if your car is in the shop and Geico is handling the repairs then they would provide you with a rental for the entire repair time if you are filing through your policy and YOU HAVE RENTAL COVERAGE. My guess is that you are trying to get a rental with them through YOUR CLAIM NUMBER. If you do not have rental coverage, which it sounds like you don't since you said you had liability only, then GEICO will not pay for your rental until you try to rent through the other party's claim number. If you were not at fault then you should be using her claim number not your own. If GEICO has not determined who was at fault yet then you should not have put your car in the shop if it was driveable. You need to call your liability adjuster and find out if everything is being filed with you as the claimant, not the polifyholder. And as far as the man in rental not giving you his last name and telling you he did not have an extension that "they work as a team," he was not lying to you. I personally did not give out my last name when I worked there because I actually received threats from customers who said they would come to the office and "find me" because I would not extend their rental. SOme people are just that crazy to get upset over a rental car. And we did not have extensions. The rental department is strictly a call center and no one has individual extensions. I am sorry you had such a bad experience but I am sure things can get resolved if you check into which claim it is being handled under. Yours or hers.