Complaint Review: Geico

This is a copy of the letter that was mailed to corporate to day.

On June 7, 2009 my 2006 Hyundai Elantra was hit by Ms. Ebony Myers a Geico policy holder. Upon receipt of police report on June8, 2009 a claim was placed under my policy with Geico (claim # 0294106600101042) and a claim was placed under Ebony policy
(Claim # 0246762590101035). During this call I was notified that my policy was placed in lapse for non payment. All payments were made at that time. I was informed that I would be contacted by an adjuster and that arrangements would be made for my car to be towed to Anderson Auto shop and a rental would be set up for me.

Upon arrival to Enterprise I was told that because I had liability I would have to pay for my insurance portion of the rental; however I would need to be approved prior to be rented to. I was not approved and contacted Geico where I was told by a Carlos (refused to supply last name or extension: stating we are a team and anyone can help me) that I would be able to pick up my rental June 10 and Geico would cover the insurance portion. Upon my arrival to the enterprise again I was notified that this was not done and could not be done. I then contacted Geico again and explained the situation and was told that they apologize they are unsure why I was told this but it was nothing they could do. It was explained that I would be put in a betterment situation, because they would be insuring me with more insurance than I currently carried. I pursued to find my own rental agency. I rented with next car and paid $216.37 an additional cost of $53.08 was deducted from my account after my rental was extended without notifying me. I was informed by Brenda the corporate manager of next car that it was standard if I was the claimant that my insurance should be paid no matter what my current insurance policy was. I attempted to speak with many employees of Geico about this issue. I contacted David Schooff and explained to him the situation. I was told by him that my policy was active in system and he would contact next car and seek out a reimbursement. I was then placed on hold and David returned and apologize for the error but it was nothing he could do for me. On July 1, 2009 I had to return the rental car because I was unable to pay the insurance portion of rental. I have been without a vehicle for 31 days as of date.

Each time I contacted the body shop I was given a different estimated time of completion on work. When they were contacted on June 17, 2009 I was informed two weeks. I then was informed by rental car agency that another authorization was extended for the 5th of July. I then contacted shop and was told it would be sometime next week which would be the week of 7/5/09. However, I contacted the shop 7/7/09 and was informed that it would not be done until 7/13/09.

I must admit prior to this I was completely pleased with Geico; However was of date I am completed dissatisfied and am seeking some reciprocity. I feel that I am being penalized for your policy carrier's accident. I am currently unemployed and in a financial bind. I have been unable to pursue job opportunities because of transportation issue. I have been a policy holder with Geico for some time. My hope is that someone will read this and reimburse me of all fees accrued and some type of retribution for the time I was spent without a car. I do look forward to your immediate response to this matter.

Thank You,

Whaleyweddings
Baltimore, Maryland
U.S.A.