Complaint Review: Gem Pools

Mr Mahen Naicker of Gem Pools, got in touch with me after a friend had given him my number. We were very keen to put a rock pool in our garden but his quote was too high so he came back to us with two counter quotes until we eventually agreed to accept.

We agreed on three payments, the first when he began the job, the second when the steel was in and the third on completion of the rock pool that we had dreamed of.
He dug the hole after we had paid him the first cheque, then he started to put in the steel work and requested the second payment. So he has two thirds of the full amount and we have a hole in the garden with some steel sticking out of it. We have never seen him again and he no longer answers his mobile phone which is the only number he gave us.

Jane
Hillcrest
South Africa