Gene Reed Toyota Lies about customer service...Rude salesman North Charleston South Carolina
My wife and I recently went to Gene Reed Toyota in North Charleston, SC attempting to purchase 2 used vehicles and trade in our current vehicle.
The price that Gene Reed offered for the trade-in was absolutely unreasonable and they were not willing to negotiate the price of the vehicles I wanted to purchase.
My first mistake was talking to a salesman named Patrick Coleman, who was actually yelling at me by the end of the procedure. This man personally insulted me and compared us by saying "You don't know what you're talking about, I have 15 years in this business", and was generally rude and condescending. Both him and his General Manager cornered me and berated me until I was forced out of the dealership due to their cruel comments.
Needless to say, I did not buy a vehicle from Gene Reed Toyota. For a local dealership that claims it "keeps its promise" and offers "fast and friendly sales experience", I sure was in for a shock when they kept me in the dealership for almost 6 hours with their empty promises of negotiation and then was heckled by Patrick Coleman and his General Manager until I was forced to leave due to embarassment.
This was absolutely the WORST sales experience of my life. I am not a newcomer to auto buying and have had very pleasant experiences in the past with other dealers. But when a dealership treats us SO bad that my wife actually cries because of the treatment, something has to be done.
I hope that no one has to suffer the humiliation that my wife and I went through at Gene Reed Toyota.
Michael
Summerville, South Carolina
U.S.A.
2 Updates & Rebuttals
Thomas
Anderson,South Carolina,
U.S.A.
Why would OP want to stay there for 6 hours?
#3Consumer Comment
Sat, August 19, 2006
The GRT folk must have surely become convinced that after you were there 2 hours you REALLY, REALLY wanted those 'new' vehicles! So why should they reduce your final cost?
And you burnt them for 6 hours of their selling time! The GRT folk are trying to make money (by selling cars) to support their poor starving families, while you were there to spend money and spend time.... not to earn your living. Right?
And why trade in a truck with only 68000 miles on it? Is it a lemon of some kind? My F150 4x4 has 143000 on it and I have no plans to trade it. Repairs and gasoline cost NOTHING when compared to depreciation and interest. Then too, you owe about 50% on the "value" of that truck? [Hint: check Carolinas Black Book values to be sure.]
My approach has been to *buy new* and use it until it is *all used up*. If your 'trade' car has no significant value, then you cannot be hosed on its trade-in value. So my other car I bought new is a '91 Camry with 319,000 miles and the bad part is that it still runs great. It has not needed any engine or transmission work beyond maintanence, and it still has the original shocks, etc, This is how one saves a LOT of money on cars. It is one reason why we have money.
I would just think carefully about why you "need" to change so many vehicles at one time. Personally, I consider your proposed "deal" to be too "complicated". Complicated auto deals usually result in the (amateur) buyer being screwed by the (professional) dealer. You will mot be very good at an activity you do every 5 years compared to someone who does it 2 times a day.
Maybe a new, simpler, less expensive Toyota would be the more economical buy if you need an additional vehicle?
Pablo
Washington,District of Columbia,
U.S.A.
Suggestion: walk away
#3Consumer Suggestion
Sat, August 19, 2006
They kept you for 6 hours??? First off just walk out the door if the guy as much as changes his tone of voice.
Con men know there are different ways of approaching people. Not all are nice and pleasant. For ex, I've read that stock boiler room scammers would also berate their victims and taunt them if they questioned something. Its a psychological ploy to intimidate certain people and guess what? It works on some people who will react by being submissive and give in.
My advice; tell him to go eat Sh*t to his face and then slowly walk out.