General Electric GE Brand new dishwasher - never used - motor fails and GE won't replace Costa Mesa CA
Recently I moved into a new construction townhome. While unpacking I attempted to use the dishwasher. Each time it did not flush the soap out nor did it dry the dishes. Only upon spending $108.95 did I discover that the never used applicance had a bad motor. Now they want another $480 for the motor of their applicance. I am stunned. In the meantime I have spent hours on calls, waiting for support and service.
This company WAS an American icon. I am horrified that they think this is an acceptable way to do business.
BTW their customer advocacy department is a joke. I had the displeasure of working with Ernestine. While she was following protocol she was domanieering and not remotely simpathetic to my experience, but judging by what I read on line this is constant. GE applicances - at least - are absolute garbage....I'd buy used before ever buying another GE applicance.
1 Updates & Rebuttals
Robert
Irvine,California,
USA
Why did they deny the claim?
#2Consumer Comment
Wed, July 26, 2017
There is something you are not telling us. Specifically what is the exact reason they are denying your claim.
As a guess does this have to do with how long this dishwasher was sitting around after purchase before you attempted to use it?
If so the warranty covers a specific amount of time after purchase, not after the first use. As there is no way to determine when it was first used. So if it had a 6 month warranty, but you didn't use it for 9 months the warranty has expired.
If it is something else, then what was it?