Complaint Review: General Electric

 In Feb. 2006, we purchased a French Door, bottom freezer GE Profile refrigerator.     In the past few months at one time, the freezer started warming up.  We were drinking ice cream in a hurry.  The temp on the frigerator was warming up too. The lights went out on the adjustable indicator and were useless.  Then it worked for a couple of months.. 

In July 2011, it was practically dead.  Repairman charged 278.00 and said the main
board was out, labor 30 days and parts for 5 years.    It worked for a week, and died again. 
Repairman said it would cost 800.00 to fix and said it wasnt worth fixing.  He also told us the reason the doors didnt close tight was because of broken clips at the top??  Interesting, we were not aware of that! 

He phoned GE and was told we could have the 800.00 toward a new GE.  Fine, I was for
that.   Then, stories get changed with GE.  They would not offer 800 toward new
refrigerator, more like few hundred discount.  Insisted that we needed to pay up-front, balance would have been too high. 

We went through too many
hassles, spoke with enough supervisors/reps to start a softball team.  Discount was finally dwindled down and they still insisted we pay up front, to them, for a new GE. 

Everytime we spoke with someone their stories changed.  Frustrated, I said I do not want to buy a refrigerator from GE, ever again.   I finally demanded return of my guaranteed repairwork.  They refused to give that back, saying I would need to buy a GE from them. 

Holding my repair refund hostage!!????    They say they could not return it and it would be applied to new frig.  

After much screaming, and making them realize that holding my repair refund was worse than the Mafioso tactics, I finally received a refund, minus the repairmans trip charge. 

 This was a nightmare situation with GE CARES..aka GE CARES ABOUT KEEPING YOUR MONEY.    We were told these refrigerators should last 10 years.  This one lasted 5 years and we paid nearly $1700.  Never again with GE!  They also lost my home/auto insurance business.