Complaint Review: General Electric Consumer Relations/Mrs. Ugasco

I purchased a GE model JVM1660 microwave, after 1 year the magnatron was replaced. I purchased the product insurance and 6 monthes later the microwave stopped again. The repairman could not fix it and said it was JUNK!

GE agreed to replace the microwave but not in the color I purchased. The color (almond) is available in several other brands, therefore I asked for my money to be returned, but GE refused, trying to force me to take a product that would not match the rest of the appliances in the kitchen which were all purchased within the last two years.

The company reprsentatives have been rude, hard to reach and unresponsive.

Joni
Saylorsburg, Pennsylvania
U.S.A.