General Motors Corporation Did Not/ not willing to Fix Ring And Pinon Noise (warranty) Shafted, rip off Detroit Michigan
We purchased a 2002 Trailblazer from Ourisman Chevrolet about three months ago, after two weeks it developed a ring and pinon noise that would not go away. We took it there for them to repair the noise. They informed us that they did not hear any noise.
We called them on several occassions telling them that there was a noise. After three days they said they heard the noise and said that the vehicle was ready to be picked up. But when we picked it up, the invoice stated that the noise was normal and that there was nothing that could be done.
We than proceeded and went to the BBB Auto Line, where we went for a hearing and the reprsentative from General Motors treated us like we did not have any idea what we were talking about, they presented a bulletin that stated there was nothing they could do to repair the noise, BBB Auto Line agreed with General Motors.
Our response back to them was that we did not accept their decision. Based on the fact that we feel something should be done, because as far as we are concerned this condition is not normal. My husband whom is ASE certified, serviced the rear and changed the fluid and discovered medal fragments present and the oil was black (which is considered burned oil). We have not informed them of this discovery, because we feel they would just give us another excuse to why they cannot fix the problem and what we discovered would be considered normal.
Dennis
Avenue, Maryland
U.S.A.
1 Updates & Rebuttals
Steve
Mesa,Arizona,
USA
It is normal for GM to tell customers that a problem on their vehicle is "normal"
#2Consumer Comment
Wed, August 01, 2012
My experience with GM is that it is one of their favorites to tell customers whose vehicle is still under warranty, that a noise or a problem with their vehicle is "normal":
I took my 2008 Corvette ($ 70,000.- car) numerous times to different dealerships because it was having a loud grinding noise at deceleration. At the end the service director of Van Chevrolet (Scottsdale) who had never heard the noise told me "it is normal, all the Corvettes have this noise, nothing we can do about it." A week later I took it to a different shop, they found out that the transmission had severe internal damage. I called the Van Chevrolet Service adviser to let him know that it was not true what they were telling me about the "normal grinding noise" - he never returned my phone call.
I also reported a clunking and banging noise at acceleration, at least during 4 different visits at the dealership, it was never repaired or diagnosed while the car was under warranty. Now the bumper to bumper warranty is over but GM wants to charge me $ 70,- for "diagnosing" the problem. At the same time they are saying that the clunking and banging noise is "normal" and that it can not be fixed.
They also told me that it is "normal" that the door won't open if the key fob is in the "wrong" hand and that it is "normal" that the "key fob inside" warning feature also honks the horn if there is no key fob inside the vehicle.
"This is normal" seems to be the favorite explanation and solution for GM dealerships, I even believe that they learn this in training and that they are advised to tell this to customers if a repair is expensive or not possible due to a design flaw.