Complaint Review: General Motors

Im writing to you as I am so upset with general motors of canada. I have been trying to get someone higher up in the gm corporation but I keep getting blocked, so here I am telling my story to you and hopefully buyers will beware.

In May I bought a 2003 white sunfire. After I got it home a friend remarked to me that my car was two shades of white. Sure enough when I looked the nose cone was a brighter white than the side of the car. I took it to work and a few more people noticed that. A friend of mine who worked for one of the manufactures that use to paint these cars said that the harmony was way off and that it was a very bad paint job. He also told me different parts of the cars were painted in different factories.

So then I phoned General Motors customer assistance line and they told me to take it to the dealership and they will paint it. I phoned the dealership first and the receptionist in service was very rude to me over and over so I asked to speak to the manager. I then brought my car in and the manager took me around to all the other 2003 sunfires. The dark colour ones were fine, but all the lighter shades were a 2 tone colour. I told them if I wanted a two tone car I would of bought one. They then proceded to tell me that the side panels of the car and the nose cones are made out of two different materials and that is why the colour differential. Now this is my 4th sunfire in 11 years and I never had this problem before and one of them was a 1999 WHITE sunfire. When I told then this they just looked at me and said if they paint it , it would be the same and it would void the warranty. Then my husband spoke up and said that was ridiculous the dealership would be responsible if the paint peeled etc, just like after you paint a car when there has been a scratch or accident.

The manager phoned GM when I was there (not in front of me) and came back in and said they cannot paint the car unless gm said yes and that gm said no.

The next day I phoned GM and talked to the same girl and she told me that the dealership didnt want to paint the car. So obviously someone is not telling the truth here. GM said there is nothing they can do and the file was closed. Then I proceeded to tell her that my husband buys a new truck every 1-2 years as I do and that we always have bought GM vehicles and we are very unhappy. I also told her that if something isnt done or rectified that I can get a Chrysler discount and will buy a Chrysler. She really didnt seem to care, so I told her that I wanted to talk to someone else higher up and she said there was no one else to talk to. I then demanded it and she said someone will call me back within 24 hours. It has now been 96 hours. I went to my mailbox on friday and got a card from GM saying they couldnt get ahold of me, (which is not true as they left msgs for me on the answering machine all through this) but the kicker was that I owe the Hampton post office 96 cents as GM didnt put postage on this. I am furious and I dont call this good customer service. I think this is disgraceful..

Well this past GM family will now join Chrysler or Ford and hopefully get a little bit more respect and understanding.

Thank you

Terry
Hampton, Ontario
Canada