Complaint Review: General RV Birch Run

RV Repair needed: Replace slide out flooring and topper, realign slide out. Replace AC control board :

Monday, June 29: Showed up at General RV, Birch Run for repairs. Appointment made for 9AM, Thursday, July 2.

Thursday, July 2: Showed up for appointment. Waited about ½ hour, service informed me that even though I had appointment, they had several people quit and would not be able to take in my RV today. I explained my husband was out of town, I had driven by myself, can they give me ride home and keep my RV to repair? Exception was made, and I was given ride home.

I ADVISE HOLD REPAIR FOR INSURANCE REVIEW:

Friday, July 10: Insurance requests pictures of damage be sent to them for review

Thursday, July 16: Service department sent pictures to insurance

Tuesday, July 18: Advised service that insurance will not cover, to please continue with repairs, I am charged for parts.

Thursday, August 6:

TEXT from service: “......your floor will be here on 8-12-2020.”

Wednesday, August 12:

TEXT from me: “yay, the parts are out for delivery”

TEXT from service: “.....I'll communicate with my shipping and receiving department to get them checked in right away.”

Thursday, August 13:

TEXT from service: (Service realized that two purchase orders had been done but only 1 shipped) “...I'm looking for an ETA right now and I'll call you back with that information.”

NO RESPONSE

Monday, August 17:

TEXT from me: “.....has the other part been shipped?”

Thursday, August 20:

TEXT from service: “.....Everything is here. I just put the work order in the shop. I'm still working on the AC control board.”

Friday, August 21:

TEXT from service: “.....we have your AC control board in stock apparently.” (I pay for board)

Tuesday, August 25:

TEXT from service: “We are working on your unit right now. I don't have a solid pick date yet, but I should have an idea by the end of the day.”

NO RESPONSE

Monday, August 31:

TEXT from service: “We are still working your slideroom floor. We are making headway, but I don't (h)ave a solid ETA yet.”

Thursday, September 3:

TEXT from me: “Will it be done this week”?

TEXT from service: “It will not be. I was just told that we ordered the wrong size slide topper.”

Thursday, September 17:

TEXT from service: "I have a ship date of 9-20 from Thor.  On that date I should have tracking to verify that this part has left and is in transit to us."

Monday, September 28:

Received call from General RV service after sending e-mail to management on September 27.  They said I could come get RV and use even though correct topper not received yet.

Friday, October 2:

Went to pick up RV and slide out is going out crooked, same issue that we had brought in for repair to begin with. Left without RV.

Monday, October 5:

TEXT from service: “we have been a little backed up and should be pulling your coach back in the bay tomorrow to get it looked at. And our system has been down. So waiting on an updated eta for the topper.”

I rent out the RV and had to cancel 4 bookings from July 16th to August 28th for a loss of $4008.00. So far the cost of parts, labor, fedex charges, shop costs, etc. is over $5000.00.