General RV Orange Park, Florida Failed to disclose Laundry List of Issues of the Used 1 owner 2018 Thor Class A I purchased Orange Park Florida
I am a Combat Disabled Veteran and purchased a 2018 Used Class A from this company! They failed to disclose the laundry list of nightmare issues the coach had and only told me that the first owners traded it in because they wanted something bigger! I was blinded by first time buyer eagerness and missed the telltale signs of issues a savvier RV enthusiast would catch.
I tried to work with this company for 3 months to get the issues fixed. All I got was stress, bad customer service and shoddy repair work that would require taking the coach back almost immediately. My coach spent more time in the shop than its intended purpose! Finally, after 3 months I had enough and took it back to trade in for a new coach under warranty.
Before negotiating with the Sales Manager, I had the General Manager come over to explain to him why I was treading the 2018 coach back in....that was a joke.... they offered me 20 thousand dollars less than I paid just 3 months earlier. Long Story Short I ended up losing 15 thousand dollars on trade in and upgrades that were Non-Transferable!
I filed a BBB Complaint and it took them 9 months to finally respond "It was my choice to Trade in the Coach” Whatever happened to Customer Service and Standing Behind the Product You Sell? They knowingly sold me a coach with tons of issues that I have all the pictures and email correspondence with the Operations Manager!
I was medically Retired due to my Combat Injuries and the stress of this situation became overwhelming to the point that I could not take it anymore...I realized that I was not going to get an even trade but they raked me over the coals...they refused to transfer upgrades that I had paid almost $5000.00 dollars for on the used coach and ultimately I had to agree to a $10,000.00 dollar loss on trade in to get out from under the coach they sold me.
2 Updates & Rebuttals
Kenneth
Fleming Island,Florida,
United States
I’ll file your opinion in my DGAF File
#3Author of original report
Thu, August 08, 2019
The only reason I mentioned being a combat disabled veteran was not for sympathy but to make a point that I was purchasing to get back out and do fun things again! I got screwed over and I’m trying to keep other people from getting screwed over by this unscrupulous company!
If your too stupid to see that from what I wrote then it sucks to be you! So sick and tired of you keyboard armchair quarterbacks.....so like the Comment Title states I’ll file your opinion in my DGAF File! If you do not know what that means then google it Keyboard Toughguy!
The Dog
United StatesYou Can Put Away The Sympathy Card
#3Consumer Comment
Thu, August 08, 2019
Being a veteran has NOTHING to do with this and to use this as a tool to deflect responsibility and gain sympathy has an INSULT to those of us who have worn or continue to wear the uniform. If you did not have the experience to properly check this thing over, YOU should have brought somebody along or paid somebody to check it out for you! Y
ou spent a lot of money on this thing, right? Doesn't common sense dictate you should know what you're getting? The BBB is NOT going to help you! The BBB is NOT part of ANY government or law enforcement body and as such, has ZERO POWER to do anything!
The ONLY thing the BBB does is to SELL their PHONY "accreditations" and PHONY "ratings" to ANY business which wants to BUY them. The ONLY REASON they call themselves a "bureau" is to DECEIVE the public into thinking they have some power which they DO NOT!