Complaint Review: Generation KIA Owner: Joseph Catalanotto

I purchased a Certified Sorento with less than 30K miles in Oct from Generation KIA. A month later the engine blew up while I was on the freeway in NC and I had it towed to the nearest dealer, who told me a lack of maintenance caused engine sludge and a new engine would be needed. However, the NC dealer said the master database had no information that the car was certified.

I called Generation Kia who said it was indeed certified but over a week of my repeated inquiries and phone calls has been unable to provide any proof of certification. Without getting a straight answer, I was passed around to Sales Manager George, Service Manager Luann, and someone in service named Manny. I called Kia Corporate and gave them the VIN. They don't have records that it's certified either. I was also initially told by Luann in the Generation Service Dept that her manager said to email her my emergency hotel, car rental and Uber receipts and I would be reimbursed, which I did but so far there has been no refund.