Genesis Floors no follow up, lack of response when needing extra correction to flooring ripoff Sykesville Maryland
Genesis Floors did tile work for us. Tile was installed and within a week or two the grout started cracking. Contacted Genesis Floors who told us to call the tile installer personally.
I did not care for this as I felt the floor company should be communicating with the tile person since they installed tile for Genesis Floors. Basically we had to do our own leg work. I had asked for a contract on several occasions and never did receive one.
We were then informed by the tile installer that there must be seams in our flooring even though backerboard was put down under the tile. The cracked grout was removed and caulk was put in. There is a definite difference in the look of the floor between the grout and the caulk, especially since the caulk was put along long seams.
Genesis Floors ignored my concerns even when I didn't like the look of the caulk. Nothing further has been done to repair the tile floor and the owner of Genesis Floors will no longer communicate with me. They were paid in full and we are not satisfied customers.
We used them because they were close but we have gone back to Carpet Brokers in Glen Burnie, MD as we have used them for 3 homes now and never had a problem or complaint about them. Carpet Brokers drives to us even though we are out of their region due to the dilemmas we had with Genesis Floors and our tile work.
Dissatisfied Customer
F.
Hanover, Maryland
U.S.A.
5 Updates & Rebuttals
employee
Towson,Maryland,
U.S.A.
"F", be fair...let the company know who you are.....
#6UPDATE Employee
Tue, September 21, 2004
I think the person who sent this has a personal vendetta against these people,perhaps "F"'s deal was cash and carry with no obligation from their business to do anything. Come on "F"...you posted a really negative post against a company, now they try to communicate and still no response from you. My consumer suggestion is that you show your true identity and give the company a fair chance to defend themselves...this is no court of law but fair is fair ...anyone can write anything here and we all know it.They do not appear to be people that would ignore a customer and if someone isn't happy they appear to go out of their way to make them happy as fast as they can. Maybe you are the problem if you have communication problems...people can't negotiate with a ghost.
Paul
Anaheim,California,
U.S.A.
Be sure to contact a business first, before you file a complaint here.
#6Consumer Suggestion
Sun, September 19, 2004
Michael, I finished reading both statements. Yours sounds the most credible. Most real crooks don't come here and invite the customer to get in contact with them. Real crooks take the money and run.
A business like yours that seems to want to contact a dissatisfied customer and resolve a complaint is pretty rare. What you need to understand is that you can't satisfy everybody. No matter how hard you try, some people will go away mad and tell the whole world that you are nothing but a crook. I sympathize with your situation because I know how hard it is to stay in business, and do quality work, while still making a reasonable profit.
I'm not sure of the exact nature of this complaint. Hopefully the customer will contact you and try to resolve it. Regardless of the outcome of this one particular incident, keep in mind than any intelligent reader takes many things into consideration. First, the number of complaints that exist. If a business is truly bad, the complaints go on forever. Second, your business did actually perform the service and installed a floor. Many true rip-offs take a sizeable deposit and then never return. At the worst, this sounds like a question of customer satisfaction, not an outright ripoff.
I assure you, as long as you continue to provide a reasonable product, with reasonable service, at a reasonable price, you will continue to have customers. People will judge you on your overall performance, rather than a single complaint.
Perhaps the best thing I can reccomend is that you need to evaluate each customer carefully. Do they have reasonable demands? Are they willing to pay the amount necessary to get what they want? For example, you can't expect to lay a quality floor over a rotting or sagging sub-floor. When you explain this to some customers, they reject that and claim that you are trying to rip them off. Some people simply can't, or won't, accept the costs of fixing their things. When you see a customer like that, the best thing you can do is send them to the competition. There are some problems than no business needs. The best way to head off this type of problem is to evaluate each customer as well as you evaluate the job. Like I said, some people are never happy. You need to spot these problems before you agree to take the work. Good luck with that!
To F, the original poster, try getting in touch again with the owner, above. Perhaps you can resolve this matter to your satisfaction. If that is the case, please take the time to update your complaint to acknowledge that fact. Good luck to you as well!
Michael
Sykesville,Maryland,
U.S.A.
Impossible !!
#6REBUTTAL Owner of company
Sat, September 18, 2004
Genesis Floors has done close to 3,500 jobs since we opened our doors in June of 2000. We have never avoided giving our customers contracts. In fact we're proud to say that our contracts are some of the most detailed and specific in our industry. We have never asked any of our customers to do our "leg work" or contact our installers about inspections concerning installation issues.
Occasionally, after initial contacts have been made, customers prefer to select meeting times directly with our installers to avoid multiple phone calls. I, the owner have never avoided phone calls or refused to communicate with any customer. I would consider myself a "communication hound" and would speak to this, or any customer at any time of their choosing. I don't like things to fester and prefer to face problems "head on" and I always have. We are not afraid to replace floors when, in rare occasions, products fail. If "F" from Hanover would call or E-mail me, I would like the opportunity to face this issue directly.
Michael
Sykesville,Maryland,
U.S.A.
Impossible !!
#6REBUTTAL Owner of company
Sat, September 18, 2004
Genesis Floors has done close to 3,500 jobs since we opened our doors in June of 2000. We have never avoided giving our customers contracts. In fact we're proud to say that our contracts are some of the most detailed and specific in our industry. We have never asked any of our customers to do our "leg work" or contact our installers about inspections concerning installation issues.
Occasionally, after initial contacts have been made, customers prefer to select meeting times directly with our installers to avoid multiple phone calls. I, the owner have never avoided phone calls or refused to communicate with any customer. I would consider myself a "communication hound" and would speak to this, or any customer at any time of their choosing. I don't like things to fester and prefer to face problems "head on" and I always have. We are not afraid to replace floors when, in rare occasions, products fail. If "F" from Hanover would call or E-mail me, I would like the opportunity to face this issue directly.
Michael
Sykesville,Maryland,
U.S.A.
Impossible !!
#6REBUTTAL Owner of company
Sat, September 18, 2004
Genesis Floors has done close to 3,500 jobs since we opened our doors in June of 2000. We have never avoided giving our customers contracts. In fact we're proud to say that our contracts are some of the most detailed and specific in our industry. We have never asked any of our customers to do our "leg work" or contact our installers about inspections concerning installation issues.
Occasionally, after initial contacts have been made, customers prefer to select meeting times directly with our installers to avoid multiple phone calls. I, the owner have never avoided phone calls or refused to communicate with any customer. I would consider myself a "communication hound" and would speak to this, or any customer at any time of their choosing. I don't like things to fester and prefer to face problems "head on" and I always have. We are not afraid to replace floors when, in rare occasions, products fail. If "F" from Hanover would call or E-mail me, I would like the opportunity to face this issue directly.