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Genie Car Wash I paid $35 for an Executive Car Wash & left with $600 in body damage & a stolen iPod. BEWARE! Austin, Texas
WORST EXPERIENCE OF MY LIFE!!!!!!!
I
just bought my first new car this year and I have been hell bent on
keeping it SPOTLESS. After a road trip to TN this weekend I took it
immediately to Genie to get it nice & clean again. I told the
attendant that this was in fact my first experience at Genie and right
off the bat he tried to sell me the $499/year unlimited car wash
package. Don't you think that's a tad extreme for a first time customer
sales pitch???
Upon dropping off my car I headed next door to
Ichiban (delicious affordable Sushi) to wait for the detail work to be
done. I ate in less than 20 minutes and as I was leaving, I see my car
is done. I appreciate fast service but this was not the basic wash I
paid for... I paid for the Executive Wash & Detail & judging by
the price & "list" of what it entailed, I was expecting to be
waiting for at least 45 min-hour especially because there were 4 cars in
front of me before I left!
When I get to my car I can
immediately see that something is wrong... Many things are wrong in
fact, but the MAJOR eye catcher was the HUGE dent in the back driver's
side door & rub marks all the way down the side. Like I said, this
is my first new car & I take things like this PRETTY SERIOUSLY!!!
Just to give you a rundown of the other issues before I go into this
long winded story. here they are: Tons of bug guts on the front grill
(see pictures submitted) tire grease all over both side doors on the
drivers side, dirty water pooled in my matts & carpet, dirt still
caked all over the back door, the list goes on & on...
Anywho,
after the discovery of the HUGE door dent (not ding) I asked to speak
to the manager but was given the run around and told he couldn't talk
for 30 minutes & that I could come back. I immediately leave &
head straight for the body shop down the street. Once I explain to the
body shop owner what happened and where I was coming from, he starts
laughing and said... "Yeah we have to repair a lot of the boo-boos from
that Genie Car Wash." $400 to repair the damage!!! I thought this was a
tad steep so I head to the next body shop and I kid you not: Once I told
them where I was coming from I was directed to their MANAGER OF GENIE
CAR WASH CLAIMS!!! They actually had someone on site to deal with all of
the dings, dents, and damage that Genie does!!! Scary that there are
that many people out there who are driving away with damaged cars...
Long
story short, I had to actually take my dad (yes I am 27 years old and I
had to take my dad over there) before they would let little old me talk
to the manager. Magically the "video" (which he kept fast forwarding
through & changing as soon as it would show anything up close on my
car) was not running when my car went through the wash... The only thing
the video really did show was the piss poor detailing job my car got
before AND after the dent happened. I drive a freakin Tahoe with a HUGE
back end and the "attendant", who I was paying to vacuum the interior,
swipes the vacuum through the back MAYBE two times for a total of 3
seconds.
Once I got home I discovered that not only had all of this damage been done to the exterior of my car, my iPod was also stolen while in their possession...
2 Updates & Rebuttals
Katiesblackwell
United States of AmericaI agree with your suggestion, which is why...
#3Author of original report
Fri, June 17, 2011
My iPod was neatly wrapped up in my center console. I paid for a car wash that included interior dash wipe-down & vacuum cleaning, not rifling through my personal possessions in a closed, secure middle console that never should have been open. I gave them permission to wash my car. I did not give them permission to steal my personal belongings.
chaosflamespirit
USAYou shouldn't...
#3Consumer Comment
Fri, June 17, 2011
...have left your iPod in your car. Next time you get a car wash somewhere and you have to step out of the car, take any visible, loose valuables with you.