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  • Report:  #1509199

Complaint Review: Get A Room

Get A Room Guest Resources They advertised a lower hotel room price than other sites and then after confirmation tacked on an amount equal to over 60% of the total room price for "taxes & fees.” Taxes & fees for other sites were 12-14% of the total room price. So the GetARoom price ended up at $423 vs $307 for sites with higher room prices. Dallas Texas

  • Reported By:
    Lisa — Bethesda MD United States
  • Submitted:
    Sat, June 19, 2021
  • Updated:
    Sun, June 20, 2021
  • Get A Room
    301 Lyndon B Johnson Fwy
    Dallas, Texas
    United States
  • Phone:
    800-468-3578
  • Category:

AAAaaaa Bethesda trip, hotel issue 

Get A Room quoted me a price of $264 for 3 nights at a hotel. After I confirmed and gave them my info, they flashed a total on the screen of $423 (a 60% increase).  They had tacked on $159 for "taxes & fees", making their total  price far higher than those of their competitors. I immediately called Get A Room but they absolutely refused to cancel my reservation or match the price of competitors (who typically included taxes & fees in their room price or added only 10-15%).  Clearly this was a deliberately deceptive practice by Get A Room. I am surprised they are still in business. DO NOT believe their advertised prices or use their site. 

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