GetAFreeLancer.com Delayed cancelling project, will not release escrow, poor customer service Lidkoping Sweden
For anyone who is considering getafreelancer... beware!
Here's what happened to me. I had a project posted and the vendor did not complete it. I called and email and no answer from this vendor for over 2 weeks.
So you would think that it should be an open and shut case. Cancel account and release escrow and start from ground zero. Wrong!!!
First you have to send about 20 emails to getafreelancer just for them to cancel your project.. you would think that they would release escrow. Wrong again!!
Now they say you have to contact the vendor. Remember this is the same vendor who has not responded to my emails or phone calls for 2 weeks.
this is a completely unprofessional company. probably some "mom and pop" operation. btw, there is no contact info anywhere on the site, no physical address, phone number etc... probably for good reason!
My advice is to go with elance or rentacoder instead.
oh, btw I still haven't got my money back. Next step is going to be contacting my credit card company....
Pissed
NYC, California
U.S.A.
3 Updates & Rebuttals
Support
Chernihiv,Other,
Ukraine
Escrow is released ONLY after giving a fair chance to the other party to respond, contact details listed
#4UPDATE Employee
Fri, September 12, 2008
Greetings!
We act as a marketplace for service buyer and providers looking for freelance work.
Our support service managers always help to solve such problems.
After being contacted on our helpdesk, we give our recommendations to the both sides.
The questions with pending escrows and disputes over the quality of work may be solved ONLY after receiving responses from the both parties. We ask the both service buyer and provider to come to a compromise. In case the work is undone and there's no response from the provider, the escrow is returned to the service buyer.
We hope this information helps our present and future buyers in their work.
Our contact information as well as our physical address are listed on:
http://www.getafreelancer.com/info/about.php, which is linked from every page on GetAFreelancer.com.
As the reporter didn't list identifying any information we encourage him/her to contact us https://www.getafreelancer.com/report/contact.php We'll do our best to clear all concerns and solve all problems.
Thanks!
GAF support
Support
Chernihiv,Other,
Ukraine
Escrow is released ONLY after giving a fair chance to the other party to respond, contact details listed
#4UPDATE Employee
Fri, September 12, 2008
Greetings!
We act as a marketplace for service buyer and providers looking for freelance work.
Our support service managers always help to solve such problems.
After being contacted on our helpdesk, we give our recommendations to the both sides.
The questions with pending escrows and disputes over the quality of work may be solved ONLY after receiving responses from the both parties. We ask the both service buyer and provider to come to a compromise. In case the work is undone and there's no response from the provider, the escrow is returned to the service buyer.
We hope this information helps our present and future buyers in their work.
Our contact information as well as our physical address are listed on:
http://www.getafreelancer.com/info/about.php, which is linked from every page on GetAFreelancer.com.
As the reporter didn't list identifying any information we encourage him/her to contact us https://www.getafreelancer.com/report/contact.php We'll do our best to clear all concerns and solve all problems.
Thanks!
GAF support
Support
Chernihiv,Other,
Ukraine
Escrow is released ONLY after giving a fair chance to the other party to respond, contact details listed
#4UPDATE Employee
Fri, September 12, 2008
Greetings!
We act as a marketplace for service buyer and providers looking for freelance work.
Our support service managers always help to solve such problems.
After being contacted on our helpdesk, we give our recommendations to the both sides.
The questions with pending escrows and disputes over the quality of work may be solved ONLY after receiving responses from the both parties. We ask the both service buyer and provider to come to a compromise. In case the work is undone and there's no response from the provider, the escrow is returned to the service buyer.
We hope this information helps our present and future buyers in their work.
Our contact information as well as our physical address are listed on:
http://www.getafreelancer.com/info/about.php, which is linked from every page on GetAFreelancer.com.
As the reporter didn't list identifying any information we encourage him/her to contact us https://www.getafreelancer.com/report/contact.php We'll do our best to clear all concerns and solve all problems.
Thanks!
GAF support