Gettel Nissan gettel automotive family of dealerships , www.gettel.com Not maning up to what the promise!! Sarasota, Florida
I will never buy from this dealership again!! After having my Murano for 1 week(yes one week) the battery went dead.
The sales person, Bill Hyde, during examining the car before I bought it, even commented on how good and reliable
the battery was, and described how they put brand new batteries in to make the cars 'like new'. I jump started it and
returned to the dealership where they told me it would cost me $150 to replace. Hank Gabriel said they do not warranty
the battery and the best they could do was sell me a battery at cost ($90). I was told by Hank that "no one warranties
their batteries." BUT, everyplace does... even Walmart!!!! The only place that doesn't is GETTEL NISSAN!!!! I even
asked Hank to talk to someone else that could help me and his response was, "go ahead, it all filters back to me and will
do you no good." I feel lied to and cheated; I have never experienced such awful customer service. I met Jim Gettel
once, and I think that if he knew how horrible his general manager and staff treated their customers, he would be
disgusted too! I have owned a business myself for 24 years, and if someone has a problem after one week- or longer- I
resolve that problem at no cost.
1 Updates & Rebuttals
Hank
Tampa,Florida,
Virgin Islands (US)
Battery Issue
#2UPDATE Employee
Tue, August 21, 2012
Mr Devries,
My name is Hank Gabriel, the individual who had the conversation with you earlier today. Our conversation was very brief and I personally accept the responsibility of our conversation. I received some different information before our short discussion, I was under the impression you purchased your car in 2007 instead of 1 week ago. I have sinced realized you purchased a 2007 Murano. When I realize that I tried calling the only number I have on file....Nancy Devries ......I called to inform you to come back and I will take care of your battery. I have left several messages along with my personal mobile phone to contact me so I can one, apologize in person. I take pride in taking care of Mr. Gettel's customers and I admit the outcome of this should have been different. For what it's worth I do apologize AND if you have purchased a battery already please bring that receipt to me and I will reimburse you.
Sincerely,
Hank Gabriel